Adirondack Basement Systems Reviews, Complaints, and Ratings

Check out reviews and comments from our past customers.

Everyone who has seen the bathroom you installed has loved it. Great job and thank you. I would highly recommend your company to others. No regrets so far, but I am as of this writing, still waiting on the written warranties for the work you've concluded and the extended 3 year warranty for the installation of the quick john tank Rod promised he would get to me. In retrospect concerning the tank, I wish Jeff or Tim Van Kempen would have told me that installing the tank the way you did was not what that style tank was designed for. That being said everything is currently fine with the plumbing and I'm cautiously optimistic that I won't experience any problems with that for years to come. If that's not the case and further work needs to be done, I would not hesitate calling your company to do the repairs. God Bless you all at Adirondack Basement systems. Yours Truely, Joe and Charlein Cashara
Lake Katrine, NY 12449 • Friday, September 7th
I have only seen pictures of the repair as we haven't closed on the house purchase yet but it looks very solid and clean and the crew finished the job in only 1 day although 2 days were estimated. I will contact you after we are in the house (73 Townsend Road, Schroon Lake), hopefully very soon, if I have any questions and to get info on the beam adjusting process. Everyone I've spoken to or emailed has been very knowledgeable and pleasant to work with. Also, you may forward my deposit refund to the address in Baldwinsville above. It has been a pleasure doing business with you. Thanks. Larry Conley
Baldwinsville, NY 13027 • Thursday, August 21st
100% satisfied!
Catskill, NY 12414 • Thursday, July 2nd
We wish all the contractors were as easy to deal with and as professional. Thanks for giving us peace of mind about our yearly nightmare water problem.
Cairo, NY 12413 • Sunday, June 10th
We thoroughly enjoyed our experience working with your company. Everyone was top notch. Our salesman was fantastic as was the rest of your crew.We would highly recommend your company. The proof will be in the pudding in regards to water in the basement. Thanks again.
Middleburgh, NY 12122 • Thursday, March 15th
They were very knowledgeable and provided me with various options to choose from. They came on time and did good work.
Hudson, NY 12534 • Tuesday, February 21st
We had an excellent experience with your company from my first contact right through to completion of the water guard system, everyone was great. Tim has been very accommodating and we are still working with him to complete our basement room. The installation crew was top notch, professional, dedicated, friendly, even tollerated our four cats invading their work space and their truck when it was open. We were told four days for the project and it was completely finished in two days. Anytime I went to the basement to ask questions, they stopped work immediately and gave me their full attention. We hope to finish the rest of our project with you over the next year. Unfortunately it is cost prohibitive for us to complete it all at once but again, Tim has been very understanding and continues to work with us as we move forward in stages.
Hudson, NY 12534 • Sunday, December 9th
If we ever need other water issues taken care of we are absolutely calling Adirondack again. Thank you. I was very happy to find a dry basement after the storm we had last night :)
Hudson, NY 12534 • Wednesday, May 22nd
This has been a great experience! The job was just finished last week so the basement is still wet from residual water...but there has already been 2 major rain storms and no new water has appeared...and dry spots are slowly starting to appear! I can't wait to be able to turn on the dehumidifier in another few weeks! From beginning to end I have only good things to say about the work done...and the follow-up from the office and support staff. Thank-you Doug, Matt, Jennifer and Austin!
Hudson, NY 12534 • Tuesday, July 14th
Thank you. Great experience and a fantastic job.
Cobleskill, NY 12043 • Saturday, February 21st
Doug is great, very knowledgeable and professional. I am pleased to know that your company will stand behind its work.
Ghent, NY 12075 • Thursday, September 27th
Thank you so much for all of your hard work and giving me the piece of mind that i can live comfortably without worry.
Ravena, NY 12143 • Wednesday, August 5th
Being elderly, I experience a lot of anxiety hiring workers, home improvement companies, and repair men. From the first phone call I received to the last truck leaving, I had no worries. I felt secure that the work was being done correctly and intended to last. Matt (scheduler) was very patient with me over the phone. I did not understand how systems worked including my existing basement systems. He explained how french drains, sump pumps, and water filter discharges worked and their relationship to excess water. Never did he make me feel intimidated or lacking in intelligence. Chris, Todd, Matt, and others made it clear that I could call them anytime with questions or problems.
Esperance, NY 12066, NY 12066 • Sunday, June 14th
This is what all home services and contractors should strive to achieve. A well oiled machine that produces the products and services as promised. Why is this so hard for others to accomplish? Thank you for the peace of mind.
Voorheesville, NY 12186 • Friday, December 27th
The installation crew ran into some unforseen problems, but worked the weekend to complete the job. It was very appreciated the crew work on Saturday. Before the work was completed the basement started to dry and warm up with just the sump pump installed. The crew gave us recommendations on other issues they found unrelated to the job. This was also appreicated otherwise would have gone unnoticed. Great Job, Well done!!!!!
Delanson, NY 12053 • Thursday, April 19th
Mike said our guarantee paperwork would be mailed to us. Just want to be sure we get it. Thank you.
Delmar, NY 12054 • Thursday, April 11th
Todd Bumbarger and Bryan Kruger provided top-notch service. Well-trained and intelligent staff in a well-run company.
Delmar, NY 12054 • Thursday, June 27th
Crew did a great job and cleaned up before they left. Our basement is noticeably drier and warmer with the dehumidifier system.
Delmar, NY 12054 • Tuesday, September 10th
I would not normally give all 5 stars but your company deserves all 5 stars. The work that was done is excellent. My basement has improved 500%. Sean and his helpers left my home in excellent condition. I am very, very pleased with the job.
Delmar, NY 12054 • Friday, November 15th
The crew did a very good job, they worked quickly, they were neat, professional and personable. I spoke with them at length concerning details of the work. One concern that I have-- even after the work, the crawl space is still measuring about 80% humidity. I am running a dehumidifier in the basement, adjacent to the crawl space. There is an air-return in the door connecting the basement to the crawl space. Not sure what the implications are of this, nor what to do about it yet...
Delmar, NY 12054 • Thursday, August 21st
Adirondack Basement Systems Average: 4.9 out of 5
Total Reviews: 236