Omni Basement Systems Reviews, Complaints, and Ratings

Check out reviews and comments from our past customers.

You should be proud of your install crew and your salesman Todd. They were very professional and did n excellent job.
Ridgeway, ON L0S 1N0 • Tuesday, June 23rd
I was waiting for a large rainfall to test out my new basement system, which finally we received on May 31st. I am happy to report the basement has remained dry. I was a bit nervous due to the fact in the past even a light rainfall would result in water in the basement area. Thank you for correcting this problem!!
Simcoe, ON N3Y 4K5 • Wednesday, June 3rd
Only had one small hiccup, my down payment was not included in the final bill, however a quick call to Omni Basement Systems and they verified the down payment was applied just not updated on the foreman's copy. They called the foreman and corrected the pricing!
Caledonia, ON N3W 1J5 • Monday, July 8th
Excellent service, and great crew. Professional and friendly. Only had one small hiccup, my down payment was not included in the final bill, however a quick call to Omni Basement Systems and they verified the down payment was applied just not updated on the foreman's copy. They called the foreman and corrected the pricing!
Caledonia, ON N3W 1J5 • Monday, July 8th
Repairing cracks in basement floor and walls WE have not had water problems in our basement, but we wanted to get some cracks fixed before we finished the basement. We contacted OMNI Basements and worked with Richard Greig and his colleague. They were prompt, thorough and clear in their analysis and explanations. They explained in detail and in terms we could understand the problems we could face and what we could do to prevent or mitigate any water problems as many houses in our area have had water problems in the past particularly after heavy rains. They presented us with a number of options and recommended one that was simple and cost effective and did not try to sell us repairs that we didn't need. The work was done on time, on budget and was thoroughly competent. The crew cleaned up thoroughly when they were done. I would have no hesitation in recommending Richard Greig and his colleagues at OMNI Basement for an assessment of potential water problems that you may have. They are competent and have a high degree of integrity and work to ensure that the client is thoroughly satisfied, not just when the job is done, but afterwards if the client has any concerns or issues.
Hamilton, ON L8E 0E5 • Tuesday, February 8th
Our call from the beginning was handled excellently, Cameron Peacock was fantastic and on time. Everything was provided to us as needed, with everything we had done we feel the pricing was fair. There is nothing more they could have done for us. Happy with the work done.
Hamilton, ON L8E 0E5 • Tuesday, February 8th
Just a quick note to commend your installation staff on their efforts and dedication. Ryan and Zak worked from well before 9am until well after 6pm to install our drainage system, without complaint, interruption, or hesitation. They were polite and well mannered far beyond the reasonable taxing limits of most people's patience and perseverance, despite the fact that they were physically exhausted and understandably sore. They weathered through the day, digging through solid bedrock, with professional attitude and remarkable determination. Your management can rest assured that these two young men have represented their employer well, setting a fine example for our children, who noticed and were impressed with their accomplishment. Please pass along our thanks and congratulations on a job well done!
Hamilton, ON L8E 0E5 • Tuesday, February 8th
I am very satisfied with the job that Omni Basement Systems did. They did excellent work. The installation crew was very polite and all were very hard working. The initial visit from the Sales person was very informative and professional. Overall, the experience was a very good one!
Hamilton, ON L8E 0E5 • Tuesday, February 8th
On July 25th, 2009 we had the flood which completely destroyed our basement. We called Omni Basement systems to see about getting an estimate. We were very pleased when Robert Doane from Omni came to the house to give us an estimate. He spent almost three hours showing us what we could do to make our basement fully protected and waterproofed. We were overwhelmed and absolutely impressed with what was going to be done. He measured and documented everything in the basement. He asked for information from us and jotted that down also. When he was finished with the basement, he asked that we sit down with him so he could present what could be done and what he recommended. I was impressed to see that the crew, Ryan and Kevin did a wonderful job in only 2 days! They removed all the material and explained everything to me as they went. I was so happy at the end of the second day because it looked so much better and the end was in sight. As it stands now, we are in the process of waiting for the drywall to be done and we are not impressed with those people.
Hamilton, ON L8E 0E5 • Tuesday, February 8th
Omni worked quickly, efficiently, AND cleaned up after themselves. We really appreciated this, because, as this job was coming to an end, a major hurricane was moving this way. After 5-6 days of heavy rains we were snug and dry. Thank you OMNI
Hamilton, ON L8S 3W5 • Monday, November 5th
It would be a very easy decision if I required your services to use your company.
Dundas, ON L9H 2E3 • Tuesday, July 2nd
Very prompt and responsible
Dundas, ON L9H 2Y7 • Friday, June 12th
Huge props to all of you for your outstanding work and understanding of our situation. The sales rep we had was a terrific testament to what your company was all about and I VERY confidently signed the bottom line. No regrets whatsoever. I will NEVER call your competitors for quotes again should I require your services in the future. Omni all the way!!! New loyal customer, Kevin Taylor 519-771-0300
Brantford, ON N3P 1P5 • Thursday, June 27th
You make a quality product, it is nice and quiet and battery back-up has already saved us from a flood in basement! Thank you. Lynn and Al S.
Cambridge, ON N1R 8A2 • Friday, June 12th
Very happy so far with the product.
Waterloo, ON N2L 1E1 • Thursday, July 9th
We live in a 120 year old farm house with a field stone basement. If it rained 50 miles away, out basement would leak. Not any more!! Omni basement made our basement a usable space where our grandson rides his bikes. The smell of mold and mildew are gone and I'm no longer embarrassed if another contractor has to access the basement for hydro/phone lines etc. THANK YOU OMNI
Niagra, ON • Tuesday, February 8th
I thought your salesperson was professional and courteous. He took the time to explain things and answered questions after his visit.
St. Catharines, ON L2P1Y6 • Friday, October 12th
Excellent company,well run I would choose you anytime.I now have peace of mind every time we have a storm.I sleep better at night not having to worry about flooded basement every time it rained hard. Thank you.
Port Dover, ON N0a1n1 • Thursday, June 27th
Would highly recommend people to use them for water problems
L7m4p8, ON L7m4p8 • Thursday, June 27th
Everything from the first call was performed as promised. Price was as promised. Very satisfied. Excellent service from the first call to the install. No more leaks. Thank You
L2M5L5, ON L2M5L5 • Thursday, June 27th
Omni Basement Systems Average: 4.8 out of 5
Total Reviews: 69