Local Basement Waterproofing Company Wins Quality Customer Service Award

Perth Amboy, NJ- With a tough economy forcing some contractors to cut corners or go out of business, Quality First Basement Systems is growing fast and winning awards, most recently the Angie’s List Super Service Awards.

Too often in the home improvement industry, customer service is something that falls by the wayside. J.D. Power and Associates reported that in 2007, 22% of customers were not satisfied with their home improvement contractors. Considering the money being spent, that’s an extremely high number!

Fortunately, there are still contractors in the industry like Quality 1st Basement Systems, who have proven that they strive for 100% customer satisfaction.

For the second year in a row, Quality 1st Basement Systems has been awarded an A rating and Super Service Award by the online business rating company Angie’s List. Awarded for high quality sump pump installations and basement waterproofing, these hard-earned awards are granted to a mere 5% of all companies listed. To be eligible for this award, Angie’s list requires companies to have a positive customer service report from all its customers, as well as being in good standing with the Better Business Bureau.

Because of their high customer service ethic, Tom Roman, president of Quality 1st, as well as his staff, has seen an enormous positive response from customers. "I was very satisfied with the job that was done,” said Susan G of Englewood NJ, “The installation crew was very efficient and courteous, along with the office staff.”

Even expert contractors have been pleasantly surprised. One customer in Ridgewood, NJ has said, "Being a licensed architect with specialty training in water permeability and infiltration in building structures, I am whole heartedly impressed with your company in every respect.”

Having recently celebrated their 21th year of service, Quality 1st Basement Systems is optimistic and ambitious when looking to their future. Having recently broadened their foundation repair business to include the Foundation Supportworks line of helical piers and push piers, they’ve seen a very positive response from their customers. They’ve also become the official Bilco installer for the state of New Jersey, and are optimistic about their future despite the challenging economical environment.

About Quality 1st Basement Systems

Quality 1st Basement Systems is a New Jersey basement waterproofing, crawl space encapsulation, and foundation repair contractor business. Owned and operated by Tom Roman since 1987, they’ve earned multiple recognitions over the years for their business integrity and courteous, professional service. They are also extensively involved in the community and industry, including NJ ALPHI (the New Jersey Home Inspector Organization) and Accurate Inspections, Inc. (for home inspections in NJ).