Alyce wrote to Ayers Basement Systems

Virgil, Thank you for assigning Jon and Marty to put in the Sump Pump in my basement.

Both of them represent exactly the employees you want to represent Ayers.  They were very professional, extremey pleasant and courteous, and very hard workers.

1.They taped off the section as I had asked you to arrange and when I thanked them, they just told me that was what they do as part of the job.

2. When they looked at the plans that Todd had recommended, they decided the drainage system would not work as planned.  They walked around the house and developed options that the discussed with me, even though it meant extra work for them.  They then had to obtain the extra parts (piping).  Also, it meant the job would take much more time.  The facts are, I would have been willing to pay extra and told Jon that, but Jon immediatey said no, the job would cost what Todd ha estimated.  (I expect I should thank you for that-that is probably company policy, but Jon did it pleasantly and with style.)

3. As I may have mentioned to you (or mabe I hadn't), my husband has mild dementia.  He was not home when Jon and Marty arrived, but came home while they were working and was in the basement watching his TV during their work.  They interacted with him in a very sensitive way, even though I had not told them about his dementia.

4. They cleaned up the area.  I did not have to take a dust cloth or shop vac to clean up.

5. Jon check the sump pump that Ayers put in last year to make sure it was still working.  Again, that was an "extra."

These are two guys you want working fo you.

Again, thank you, for assigning them to this job.

Alyce

Customer location: Kalamazoo
Testimonial for: Ayers Basement Systems
Dealer website: http://www.ayersbasementsystems.com/

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