View Full Version : Warranty

05-01-2007, 12:37 PM
I am seriously considering having my basement repaired through Basement Systems of NY. My only concern is that they are a relatively young company. They have offered a lifetime warranty for the service but what happens if they go out of business? Does Basement Systems cover the warranty through another local dealer?

05-02-2007, 07:32 AM
Be very careful. They promised me a "dry basement" however it didn't hold up during the last nor'easter. My basement flooded again. The dealer came out and now is going to charge me an additional $1,500 to fix the problem. Did I mention I paid over $6,500 to have the system installed a year ago. Also they are going to tear up the sheetrock so its going to cost me more $$ to fix the mess.
No one has gotten back to me regarding a warranty or guarantee.

05-02-2007, 11:12 AM
Some of the dealers in the Basement Systems network are part of our "deluxe dealer program", this program will warrant the system thru Basement Systems home office in case the local company goes out of business.

You should ask your dealer if he is part of this program. Also when they come out for your free inspection you will be asked a few questions about your problem, and the system will be designed based on the answers you give and the level of protection you want.

Basement Systems can only warrant work that is done and in some cases the environment can change, a window may start to leak that never did before etc. In these cases additional work may be required to maintain your dry basement.

05-02-2007, 01:02 PM
In many parts of New England, 9 inches of rain fell in a two-day window. As Tim said below, we do warrant our systems, but if water comes from a new location that we did not perform work on, then that would not be part of the warranty.

Also, since we developed the TripleSafe (http://www.basementsystems.com/basement_waterproofing/waterproofing_products/sump_pump/triplesafe_sump_pump.php) sump pump (http://www.basementsystems.com/sump_pump/) system two years ago, we always recommend this system, as many times a basement gets wet due to sump pump failure, such as a power outage, primary pump failure, or the pump gets overrun with more water than it can pump. The TripleSafe is specially designed with an answer to all these problems, including a secondary pump, and the third battery backup sump pump (http://www.basementsystems.com/basement_waterproofing/waterproofing_products/sump_pump/battery_backup_sump_pump.php).

In light of Alsir24's comment, I would seriously consider the TripleSafe with your full perimeter basement waterproofing system (http://www.basementsystems.com/basement_waterproofing/waterproofing_products/basement_waterproofing_system/) to help eliminate as many possible instances where your basement could get wet again.