Ray D.
10-01-2004, 04:35 PM
I had a full perimeter Waterguard system with a Sani-Dry dehumidifier, Thermal Dry flooring and one bright wall panel installed in March of 2004 at a cost of $11,000.-
We decided on Basement Systems product because salesperson indicated system would handle any water entering through walls and would handle water that tries to make it's way up through the floor due to hydrostatic water pressure (this term was not in my vocabulary prior to meeting with salesperson).
Basement has been completely dry since installation until rains from hurricane Jeanne in beginning of this week.
I just finished completely finishing the basement three weeks ago and now one whole corner (approx. 6' X 6') of our new carpeting is soaked.
The wet area happens to be in the place where a Basement Systems trouble shooter (Jason) drilled holes through the Thermal dry and into the concrete sub floor in order to anchor it down as it was starting to buckle slightly.
My belief is that the holes drilled through the Thermal Dry floor have now given any water that may have remained under the floor sytem and away from the carpet, a place to emerge.
We contacted Basement Systems and were given an appt. with our original sales person to come out and inspect the issue. An hour before the agreed upon arrival time this morning, the salesperson called to cancel and stated that he would re-schedule for sometime next week.
I am unhappy with this customer service. How can Basement Systems determine where and how the water came in if they are not willing to immediately inpect the damage while it is still wet ? By next week, I am hoping that the Sani-Dry system will have dried out the carpet and bottom of sheetrock. Although this is desired, I don't see how it will allow the inspector to determine the cause.
I will await the rescheduled appointment, but wanted to document my displeasure (so far) with the company's reaction to my dilemna.
Until then, unhappily walking around a soggy basement............
We decided on Basement Systems product because salesperson indicated system would handle any water entering through walls and would handle water that tries to make it's way up through the floor due to hydrostatic water pressure (this term was not in my vocabulary prior to meeting with salesperson).
Basement has been completely dry since installation until rains from hurricane Jeanne in beginning of this week.
I just finished completely finishing the basement three weeks ago and now one whole corner (approx. 6' X 6') of our new carpeting is soaked.
The wet area happens to be in the place where a Basement Systems trouble shooter (Jason) drilled holes through the Thermal dry and into the concrete sub floor in order to anchor it down as it was starting to buckle slightly.
My belief is that the holes drilled through the Thermal Dry floor have now given any water that may have remained under the floor sytem and away from the carpet, a place to emerge.
We contacted Basement Systems and were given an appt. with our original sales person to come out and inspect the issue. An hour before the agreed upon arrival time this morning, the salesperson called to cancel and stated that he would re-schedule for sometime next week.
I am unhappy with this customer service. How can Basement Systems determine where and how the water came in if they are not willing to immediately inpect the damage while it is still wet ? By next week, I am hoping that the Sani-Dry system will have dried out the carpet and bottom of sheetrock. Although this is desired, I don't see how it will allow the inspector to determine the cause.
I will await the rescheduled appointment, but wanted to document my displeasure (so far) with the company's reaction to my dilemna.
Until then, unhappily walking around a soggy basement............