Basement Systems Help Forum  

Go Back   Basement Systems Help Forum > Basement Systems Help Forum > General Questions
Basement Systems Register Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Display Modes
  #1  
Old 12-18-2009, 08:37 PM
pete pete is offline
Junior Member
 
Join Date: Nov 2009
Posts: 4
Default lid issue

I bought the system because I have radon. I was under the impression the lid was airtight, but after the install he caulked it?

Last edited by pete; 12-23-2009 at 10:14 AM..
Reply With Quote
Contact Basement Systems
  #2  
Old 12-21-2009, 11:02 AM
Charlene Bieber Charlene Bieber is offline
Super Moderator
 
Join Date: Apr 2009
Posts: 25
Default

Hi Pete,

I apologize for any misunderstanding in regards to our lid. I'm not sure where you are located, but here in the northeast radon is very prevalent and we deal with it in the homes we waterproof all the time and are very accustomed to caulking sump lids and our waterproofing systems.

We advertise our lid as air tight with respect to moist air coming up out of the sump liner. We never advertise that it a safe guard against radon. The sump lid, indeed, should be caulked, but we suggest it be caulked with a removable, clear silicone caulk so that your SuperSump can be serviced later on.

The whistling can be caused by one of two things:
1. The sump pump is located close to the radon pipe.
2. Your soil under the floor has great porosity.

Sounds like your radon system was there prior to the sump installation, and I apologize for the miscommunication, but it is something that can be simply remedied and not look terribly ugly at the same time. If you have any concerns or would like the dealer to continue to address this, you can call me here anytime at 1-800-541-0487.

On a side note, here at the Basement Systems headquarters we have very recently had our first radon certification & training course, taught by an outside radon specialist, in which many of our dealers attended. Very soon many more of our waterproofing contractors will have access to much more knowledge on radon and radon systems.

Thank you for letting us know about this issue.

Charlene Bieber
System Design Specialist
Reply With Quote
  #3  
Old 12-21-2009, 07:00 PM
pete pete is offline
Junior Member
 
Join Date: Nov 2009
Posts: 4
Default ?

Hi, you stated "We never advertise that it a safe guard against radon". I pulled this directly from your site. The patented ""airtight"" sump pump cover keeps out sump pump odor due to moisture in the sump pump basin, as well as bugs and "radon gas" how would you take that sentence?

Last edited by pete; 12-23-2009 at 10:15 AM..
Reply With Quote
  #4  
Old 12-22-2009, 09:06 AM
Charlene Bieber Charlene Bieber is offline
Super Moderator
 
Join Date: Apr 2009
Posts: 25
Default

The radon gas, if any, that would come up from the lid would be immeasurable. Also, just to be more clear, we have removed "radon gas" from that line on our website. We certainly do not believe in being misleading or misunderstood and hold our value of integrity high.
Reply With Quote
Reply

Bookmarks

Tags
super sump lid cover

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 08:40 PM.


 
Basement Waterproofing | Wet Basement | Crawl Space | Foundation Repair | Basement Finishing
About Basement Systems | Privacy Statement | Site Map | Press Center | Learning Center | Free Estimate
 
Powered by vBulletin® Version 3.7.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.