Testimonials for Indoor Environmental Management

I am a very satisfied customer of Indoor Environmental Mgmt. John Hassler and the entire team were true professionals. They went above and beyond to insure that our crawl space concerns were addressed.  He (John) took ownership of the problem which gave us confidence that the remedy (encapsulation and structural) would be done the right way even if it exceeded the original quote. Additionally, our job was completed ahead of the schedule and I have never seen such a hard working implementation crew as Carlos's team.  Everyone we dealt with at IEM was responsive and professional.

To everyone at IEM, Thank you, thank you, for your very propt service and wonderful crawl space reconditioning, everything was great! Highly recommend to anyone who needs this job done! 

Thank you for the letter.  It is exactly what I wanted.  Our experience working with IEM has been excellent.  Everyone has been profession, hard working and polite.  I told Jodie that it reminded me of the good ole days.   J. Clay 11/16/2018

It was about a year after we bought our house we started to notice flooding in the basement. On a consistent basis whenever it would rain back to back we would get about an inch and half to two inches of rain and then it would slowly go away. Then after one very heavy rain the basement had about 7 or 8 inches of standing water; you can see the line on the basement walls. It was finally time to call a professional. We first reached out to the previous owner of the home to see if they recommended anyone, and they gave us Mr. Hassler’s name. We also met with other groups and did some research. When we did a walk thru with Mr. Hassler I was more than pleased with his outstanding knowledge and historical data of the problems. He not only knew some ideas of where the problem could be coming from, but he also knew information regarding the rain patterns. Apparently when the house was built there was not as much rain as we get now. He explained that the detailing of the house needs to be updated for the upper trending of rain in our region. I was very pleased to have him on board. At the beginning of the project, Mr. Hassler gave me a quote for the entire job. Not one time did he ever change that quote or add expenses that were not discussed with me prior. I thought that was very honorable, and would love a chance to work with him again, but hopefully we won’t need his help or services! At first I was nervous about the pump because of the amount of water, I wasn’t sure if it would work. We turned it on during a super heavy rain and it worked like a charm. The basement already feels drier. Mr. Hassler is such a great guy, I have already referred him and Indoor Environmental Management to my neighbors and co-workers. 

Our frame house is located right on the river and has a basement. Its size is approximately 1,500 square feet with about 1/3 on soil and 2/3 on concrete slab. The basement was quite damp and during strong rains could take on about 2 inch of water. The old sump pump could minimize the damage, but the accumulative damage was pretty strong. Especially in a frame house the structure is very susceptible to water and the damage and odor travels throughout the house. When we bought the property last fall we decided right away that this has has to be fixed right away. After researching a couple of companies we decided to go with IEM. They were courteous on the phone and were ready to dispatch a specialist the next day for a free estimate. PJ arrived at our house and did a thorough inspection. Since nothing had been done in the 100 years before (except for the old sump pump) and our location right on the river he recommended to encapsulate the basement and install further water barriers around the property. So in detail they performed the following: Basement Encapsulation: ---------------------------------- - remove old insulation, regrade the dirt, clean and disinfect the subflooring system - dig a trench around the perimeter of the basement - install a pipping system and and backfill the drainage system - remove all 15 windows units and replace it with newer windows - install drainage matting throughout the basement ground cover - remove old sump pump and install a sump pump with 2 failover systems - ensure all trench systems feed into the sump pump for max efficiency - install a 20 millimeter thick polythene membrane on the ground - install the polythene membrane on the wall to a height of 4 feet - install an industrial sized dehumidifier to eradicate any further excess moisture Foundation Wall Repair: -------------------------------------- - remove plants, pavers and anything else which might interfere with work progress - excavate soil around foundation wall completely around the building to about 2 feet - clean and prep foundation wall surface - repair mortar joints and concrete block surfaces - apply a coating of surface bonding cement to all foundation wall surfaces - apply commercial waterproofing compound on all of the surface areas of the foundation wall and footer- install a french drain system and a discharge line around parts of the perimeter   The contract price was set fixed at around $45k and IEM estimated a 2-3 week time frame. During the project Clay and his amazing team encountered tons of unanticipated issues. The strong roots from the trees around the building had disintegrated the walls much more than was visible at first. Many bricks where simply hollowed out and Clay and his team were rebuilding a good part of the wall foundation completely from scratch. Since we're located in a historic district IEM could not simply install new windows, but were painstakingly remodeling each of the 15 windows by hand (sanding down, paint in previous color, sand clean each glass plate, fix all joints) and now those historic windows look like new. IEM also took care of getting the permits from the historic society to make the necessary changes. Clay and his team worked highly professional and efficient. Nevertheless it took more than double the anticipated time to finish the project. All the trouble with the windows was neither in the contract nor was it anticipated. Nevertheless IEM did not charge us a dime extra. I can highly recommend IEM. They were very professional, tremendously courteous, and surprisingly inexpensive regarding all the work that had to be done. Moreover, there were so many aspects to consider and it was great to have the same points of contact for all those issues (Clay and PJ). Both were very responsive to any concern and addressed them all. Moreover, even the company owner and basement guru John come out several times to make sure everything went smoothly. We feel very happy that we chose IEM. Our once damp basement which was ruining our frame structure is now a dry basement and solid for the next 50 years! The odor is completely gone and the whole house should get less hot in summer and less cold in winter. 

Indoor Environmental Management installed French drains for me recently.  From the beginning the plan was well conceived, carefully thinking out the solution to my wet basement and how to implement a solution.  The teams doing the work were headed by Justino and Carlos who did a competent, thorough and perfectly executed job.   They were very reliable and I highly recommend them.  Excellence is how to describe the whole process. Susan 

"John, Thank you! You were extremely helpful to me! -Valerie"

Greetings.  Now that the flood risk is over and things are getting back to normal, I just want to say thanks.  It meant a lot to know that if I needed to have the equipment moved from under the house that your company was on stand-by to do so.  I am very grateful.   Thanks! Tania

John I just wanted to thank you for doing an excellent job and a beautiful job as always. You are a master at what you do and the Tennis court has never drained better. Thank you very much. 

I had the honor of working with John Hassler of Indoor Environmental Management on a particularly dicey transaction. John Hassler was absolutely amazing dealing in with a disastrous mold situation. I was thinking this deal was dead in the water but Mr. Hassler navigated the ship through murky waters and we pulled it into harbor. There is no doubt that had it been anyone else but Mr. Hassler that deal would have died quickly! I would and have recommended Indoor Environmental Management to any one wanting the BEST IN THE BUSINESS! Not only was Mr. Hassler beyond professional in his knowledge he is capable of explaining the situation in terms buyers and sellers understand in a calming tone. Truly enjoyed my transaction with IEM and John Hassler!

The garage would flood every time it rained. The storm water came down the hill on the side of our home and shoot into the garage. My brother as well as a good family friend who is also a contractor in town both recommended we call John at Indoor Environmental Management. He specifically said, “you have to go with John Hassler and Indoor Environmental if you want the job done correctly.” I worked with both Todd and John and they were super helpful during the project. For the crew – I cannot say enough good. I never did cross paths with them, but my son did. The mammoth changes from day to day were amazing. I felt nothing but confidence in them. They left the yard and work space fastidiously clean. I am a master gardener and they took better care of my plants and replanted them better than I would have. This meant so much to me, and I could not be happier.   Once the job was done, I could tell an immediate difference in the smell and the way the floor felt. The house did not have a musty odor anymore and the floors were much sturdier. I do a lot of yoga in the back room where the wood rot was and now the floor does not shake as it used to. Overall, I enjoyed working with Todd, John, and the IEM crew. I would highly recommend them to anyone that was in need of their service. 

I cannot thank you all enough for sticking with me through a frustrating home selling experience. You added value to my home for me and the future owner. Todd was extremely helpful and understood my situation. I got other competitive estimates, however in my situation IEM offered a fair estimate that solved each issue. Everything was explained and the follow up was thorough. 

By helping the Big Bend Homeless Coalition, you help a neighbor experiencing homelessness reach their goal of stable housing. Thank you for your contribution. 

You were willing to educate me. I really got a lot out of the book you sent me. Our architect and subcontractor are also very impressed with the quality of your work. Thank you.