Rev. Justin S. contacted Basement Systems USA after realizing they had humidity and mold issues in the Baltimore, MD chapel's subfloor. The reviews and quality of product prompted him to reach out and ultimately schedule the work. The sales process was direct and solution focused, the crew was very efficent. Justin says he will be recommending Basement Systems USA to people in need not only because of the qualtiy product but because of the ease of working with the office.
Justin S. of Baltimore, MD
Wednesday, January 31st
When Dan H. purchased his Baltimore, MD home, he had great plans to tuns the large basement with great, large windows into a finished space for his family to enjoy.
They soon found out that the basement finishing project would have to be postponed because there was a water intrusion problem that would eventually lead to even more problems if not fixed.
As a savvy homeowner, he really did his homework when it comes to selecting a company for the job, from getting recommendation from a trusted neighbor, to checking the company's reviews pasted in trusted online sources.
That is how he found Basement Systems USA, and after getting to know the products and solutions we offer, he was 100% confident that this was the company for the job.
In this video he talks about the experience he had with the company and the results after installation.
"I am really happy with the investment that I made.", says Dan.
Dan H. of Baltimore, MD
Thursday, October 27th
Barbara P. from Baltimore, MD recently hired Basement Systems USA to fix her homes leaky and damp basement. In this video she talks about the experience. Barbara was really impressed with the technologies we provided -- from the drainage to the sump pump systems, and she was particularly impressed with the SaniDry, which will from now on, keep the air dry, cleaner and her basement mold free.
"They really know what they're doing and they are really bringing it to the 21st century!", says Barbara.
Barbara P. of Baltimore, MD
Friday, April 7th
Two days before the carpenter was scheduled to start finishing his basement into an entertainment room, Ben M. from Parkville, MD walked downstairs to find a trail of water running from the stairs to the wall on the basement floor. He started to remove insulation from the walls where the leaky started and found that one of them had a significant crack, and water was seeping through it.
In panic, he immediately started to research for a company to help fix the problem and found Basement Systems USA.
In this video the customer talks about the reasons why he chose us to waterproof the basement.
"They were clean, they were professional and the products worked", says Ben.
Ben M. of Parkville, MD
Friday, April 7th
Ed Y. from Parkville, MD talks about his experience with a recent basement waterproofing project. He was very impressed to have a manager stop by and check on the work in progress and has already recommended Basement Systems USA to a few of his neighbors who saw the work.
Ed Y. of Parkville, MD
Wednesday, January 31st
For 36 years, Tom B. and his family lived with a wet basement that would get 6 to 10 inches of water every time their power went off during a storm. He knew that they would have to fix the problem if they were to stay in the house.
A trusted friend recommended Basement Systems USA to Tom. In this video he talks about the entire experience provided by the company, from the sales process, to installation and results.
"They were absolutely fantastic! At the end of five days we were convinced we got the A Team.", says Tom.
Tom B. of Forth Washington, PA
Thursday, October 27th
I am really a most satisfied customer. Your company's quality of service is now the exception in our society but it is still very much appreciated.
Carrol P. of Silver Spring, MD
Monday, May 14th
I would like to personally thank you for your professionalism, understanding, and providing quality repair service outside of your normal servicing areas. In addition, the Service Technician (Dakota) who worked on the sump pump system was exceptional and should be commended for his skillful workmanship
Robert L. of Washington, DC
Monday, August 26th
It is with great pleasure that I report our basement problems are over! Your personnel were very professional in not only their problem solving analysis but also their timely and competent completion of repairs. The outside of our building does not even appear to have been dug up. Thanks again for providing such exceptional quality of workmanship.
Tom, D. of College Park, MD
Friday, February 19th
Gary arrived exactly on time. He is wonderful individual. I didn't feel any pressure with what was described to me for my basement. We discussed all of my option. I was happy with my decision during and after I signed the proper papers. My install was scheduled that very day and in less than 2 weeks I have a new basement.
My sump pump was installed without too much interruption to my family life. My basement looks amazing. The waterproofing material and chair rail looks great.
It hadn't rained much since the installation, but I am confident that there will be no more problems in my basement with leaking.
Ethel B. of Laurel, MD
Monday, June 17th
I am very pleased with the results. The crew acted in a professional manner and the system was installed to perfection. Please be sure I will call you if I ever need your services in the future.
H.T. B. of Columbia, MD
Tuesday, April 3rd
After a long night of manually pumping water out after a power outage rendered our sump pump useless, we hired this company to install a new sump pump pit with a waterproof housing and install a second pump and a battery back up. This was in 2012 and we have never had another sleepless night manually pumping again. Jorge, the installer completed the job quickly and professionally. Since then, they have been back to service and maintenance our entire sump pump system and Jorge always comes. I appreciate that they send the person who installed the system because he knows what to look for. They have honored their warranty and we were able to transfer the remaining warranty to a new buyer after we recently sold the home.
Lynn E. of Jessup, MD
Wednesday, February 13th
Great customer support. Bernie was excellent and quite professional. Got the job done in a timely manner.
Girish S. of Ellicott City, MD
Saturday, February 9th
Very good experience. Came promptly. Very pleased. Gave me recommendations till I wasready to start work.
Rosalind L. of Windsor Mill, MD
Tuesday, September 10th
Bernie and William were absolutely wonderful. They were nondisruptive and did a beautiful job and cleanup and were very personable
Sandi R. of Catonsville, MD
Thursday, June 13th
Basement Systems USA recently installed a Super Sump system and waterguard track in my basement and an outside underground sump pump drain pipe with ice guard and lawnscape outlet. The crew did an excellent job installing everything and cleaning the work area when finished. My only criticism was that, after installing the new discharge pipe, they didn;t cement over the hole they'd made in the concrete wall. I called the service dept and the manager said of course they'd fix that. I also asked if the outside drain pipe could be shortneed so the lawnscape outlet would drain better over the lawn. Again, he said yes because they wanted me to be satisfied. Mike Dyer was the technician who came to do the additional work, and I can't praise him enough. He d id a beautiful job of cementing over the hole in the basement wall-- you'd never know it was there. He shortened the outside drain pipe, refilled & tamped down the trench, and then went the extra step of obtaining & installing a popup outlet that works better in my yard. Mike also installed an 8' chute on the downspout to drain water away from my patio. Basement Systems did not charge me for any additional work. They mean it when they say they want their customers to be happy. I would recomment them without hesitation.
Sandra R. of Baltimore, MD
Tuesday, July 30th
My apologies for not reaching out to you sooner. Firstly, Thank you taking the time to inspect and provide an estimate for my crawlspace jobs. I was extremely impressed with your knowledge, experience and good nature.
Your presentation left me with no doubt, Basement Systems USA would provide a premium product, provide expert installation by an experienced crew and the job would be done in a timely manner. I was extremely impressed with your knowledge, experience and good nature. I will happily recommend you and your company should I meet someone in need of your line of services.
Barre L. of Catonsville, MD
Wednesday, September 18th
"Everything went very well with the installation. All fine. It looked great when completed and it helped get our house sold!"
Matt D. of Crofton, MD
Wednesday, June 17th
Gary spent a lot of time explaining the mechanics of what had happened to cause my basement to flood. A lot of it was the opposite of my intuition, but he patiently answered all of my questions. In addition to an overall estimate for waterproofing our basement, Gary worked with me to sketch out a first-phase project that would solve our immediate issues while remaining reasonably affordable. I really appreciate that, and that is one of the reasons we'll be using your company in the future.
Cherie G. of Linthicum Heights, MD
Thursday, August 14th
Highly Recommend this company. I had a leaking wall and windows in my basement. They did an excellent job. The area was cleaned up. They showed up on time, and work a full day. The job was reviewed with me prior to starting, and after the work was done. I also got a courtesy call from the company. So far, no more leaks. I am pleased.
Sheila H. of Gwynn Oak, MD
Monday, September 24th
My experience with them was very good. They were very professional. They were very knowledgeable about what was happening in my house and about the issue that we were having. They didn't try to get us to spend needless amount on items that were not going to do anything different. We had someone come earlier and they were charging arm and leg for the job. But the gentleman from Basement Systems came and checked everything out.He had a computer with him and he pulled out everything and explained all the stuff for about two and half hours. He seemed to be pretty relaxed. I thought that it was expensive but it was fine for what we got.
Chandler D. of Owings Mills, MD
Monday, October 21st
* What is a Free Estimate and Inspection? A system design specialist from one of our dealerships will inspect and measure your basement or crawl space completely FREE of charge.You will also receive one of our books (valued at $14.95) at no cost to you including free shipping.
** Warranties vary by product and service. Check with your local dealership for specific warranty information.