Dan Doyon's professionalism and presence. His energy was perfect with my wife and I, not a pushy saleman. He worked with us during the project and the final product came out phenomenal.
Mark N. of Marlborough, MA
Wednesday, February 15th
Steve Galvin installed my new pump and battery backup system. I couldn't be happier with his professionalism, timeliness and workmanship in this latest installation. The reason why I hired your company to come back. Perhaps in a few years we'll finish the basement as well. Thanks again guys! Great job.
Cyndi M. of Pepperell, MA
Monday, October 17th
Mark did an excellent job of explaining everything and setting up an emergency appointment. Frank G. did a great job of finding the problem and replacing the necessary parts. He is extremely personable, knowledgeable, and even arrived earlier than first planned. Very pleased with his work. It was nice to hear that he works for a great company.
Mary L. of Lincoln, MA
Tuesday, November 14th
Tom was wonderful know's his product well.
Roger is crew manager and know what he is doing. Cody and Sosa great young men and hard workers.
place was spotless after
closing up crawl space was my way of thinking. your product was the best
Helen B. of Westford, MA
Wednesday, December 20th
Our cats enjoy having that basement space back and we enjoy the "peace of mind" of a never-again wet basement! Thank you all for the work, advise & help.
Judi R. of Milford, NH
Thursday, June 15th
First ones to come out and quote. Very professional and knowledgeable rep
Alison B. of Newton, MA
Wednesday, June 14th
The men who did the work were terrific. Miguel seemed to be the leader. They were all polite and extremely hard workers. They answered my questions even though I am a novice at this time!
Carolyn D. of Dunstable, MA
Wednesday, January 11th
I have been pleased with your company and your technicians. Your company seems to promote honesty and good work. Frank G. was the technician who helped on July 6. He certainly knows his product and was able to answer my questions. He is polite and cares about his clients.
Carolyn D. of Dunstable, MA
Wednesday, January 10th
I just had Jimmy, Jack, and Steve install some Waterguard, Trench Drain, and Water Guard port. They were very professional and fun to have here.
They sealed off the work area as tight as a hospital isolation unit so that nothing in the basement had a speck of dust on it. In fact, after they done, the work area was cleaner than it had been prior to their arrival.
It was all easy breezy and at a good price. I'd also like to thank Dan Doyon for coming to the house and explaining what would be done and leaving me with a professionally done proposal and autoCAD like depiction of the work to be done.
Matt T. of Bedford, NH
Wednesday, April 15th
All team members were very nice. They cleaned up properly. The smell in the basement has diminished a lot!
Antonela P. of Bedford, MA
Wednesday, January 11th
The company went out of the way to solve a problem of access to our crawl space, even purchasing a new masonry saw at considerable expense to the company. We were very please with the' can do' attitude.
Christine C. of Bedford, MA
Tuesday, June 21st
I am an existing customer of yours. I can't find on your site where to give a compliment on services performed. I compared your services, extent of work, warranty, etc to your major compeitors and recommended to my daughter your company. You completed the major portion of the job last winter but due to the frost, you couldn't bury the discharge line. You promptly returned to complete the job with one of the same key people who was on the original installation who is "Khris". Khris did a great job on the installation, clean up and very pleasant to work with while being a professional representative of your company. Kudos to Khris and the rest of the team who installed an effective system leaving my daughter (and me) free of worries during the high water table and rainy season.
Bill P. of Lexington, MA
Friday, April 4th
Overall satisfaction with our company
Experience with call representative
Salesperson and sales presentation
Our installation crew
The cleanup process
What made you choose our company(Why did you choose us over the competition?)
May we use you as a reference
May we use this review in our marketing/website
Are you interested in any of our other services
How likely are you to recommend Northeast Basement Systems to your friends and family?
Richard C. of Chelmsford, MA
Tuesday, April 4th
Julio was the service tech who came to my home. He was very polite, through in doing the yearly inspection of the sump pump that North East Basement put into my basement years ago. He also added in a new pump and tested it when he was finished. I am very happy with this company and recommend them to friends and family! I chose your company years ago because you were willing to work with the home owner who was trying to figure out the best way to solve a water issue.
Nancy B. of Dorchester, MA
Monday, October 16th
Professional and courteous employees from office to field.
Always answered and or responded in a timely manner.
Made every appointment as scheduled and represented the job and cost from start to finish clearly and honestly.
Miguel and the crew were punctual, professional, and completed the job displaying patience and respect to both my property and myself.
The job was difficult and extremely time consuming, yet was completed neatly and cleanly both inside and outside the property.
* What is a Free Estimate and Inspection? A system design specialist from one of our dealerships will inspect and measure your basement or crawl space completely FREE of charge.You will also receive one of our books (valued at $14.95) at no cost to you including free shipping.
** Warranties vary by product and service. Check with your local dealership for specific warranty information.