Just a quick note to say "Thank You"!! We had 3 inches of rain last night and the basement is absolutely dry. It was a pleasure to be able to sleep through the night vs getting up every hour to change towels so the carpet did not get thoroughly soaked. Wish we had done this years ago. We are very happy....
Jim L. of Cortland, NY
Wednesday, December 31st
Your patented system and the procedure for installation, and your company rep's presention gained my confidence to move forward into an area I really didn't know about. I felt I could trust your system and your guarantees. The crew maintained my faith and confidence that I had, indeed, made a good decision- The result confirms it all!
Mark of Franklin, NY
Friday, March 30th
Since our installation our system has been "tested" and has worked better than we expected. We are glad we had the system installed!
Joe S. of Norwich, NY
Wednesday, September 8th
We like the looks of the job very much. Your installation crew were excellent and dedicated workers. It wasn't easy for them to clean up but they did a great job under terrible weather conditions. Your staff was wonderful to us. We can't say enough favorable comments!
Ralph T. of Norwich, NY
Wednesday, February 14th
The main reason we hired your company was the high recommendation given by my brother. He had a much worse water problem than we did. He said in nearly 4 years he hasn't had a water problem (since the installation). The crew is very polite and professional in their work. They even put down cardboard to protect our new oak steps going into the basement. Our hats are off to them for a job well done!
Bob B. of Moravia, NY
Friday, August 17th
I called two other companies. One did not respond for several days. The other sent a rep but your company far outshone him in old-fashioned courtesy and knowledge. Your company was outstanding in so many ways, listened when we had concerns, and were always pleasant and courteous. You know your business. We have and will continue to recommend you!
Al H. of Morris, NY
Saturday, September 18th
Very satisfied with job. Installation crew was efficient, cleaned up, our dog liked them! The office staff was good. Company representative was professional, especially during a pandemic. I reviewed several companies. Wilcox Basement did not have any negative reviews. I felt that the job would be done correctly the first time.
Tropical Storm Isaises dropped a lot of rain today. Basement remains dry. This inspired me to hire help to begin cleaning out the basement.
Paula G. of Tully, NY
Thursday, June 25th
Our search for a solution to our wet basement problem eventually evolved into a comparison between the system proposed by your organization and that of a major competitor also serving our geographic area. From the outset, it was clear to us that the Wilcox Basement System waterproofing design was the superior solution for us.
On November 8, you and your crew began what was to be a 2-day installation involving plenty of dedication to hard work. The efficient performance of your team kept any homeowner inconvenience to a minimum and most impressive to us was the quality of workmanship displayed in executing the planned solution.
As a result of a superior-designed system coupled with a high quality installation, we are confident that our problem has been permanently corrected. We are now eargerly looking forward to developing the finished basement that has, heretofore, been denied us. Many thanks for your professional involvement in our project!
Norman of Oneonta, NY
Saturday, July 1st
I was very satisfied with the job you did. My friend had work done by you and he researched- so the legwork was already done! I was very pleased with the installation and the individuals I had contact with.
Jane G. of Oneonta, NY
Wednesday, February 17th
We didn't look at other companies. We saw what your system looked like at (our friend's) and they were so pleased, your warranty, BBB award, and your salesman was great! The triple safe pump is so quiet, the system will correct the problems we had, we have peace of mind!
Maureen W. of Auburn, NY
Wednesday, December 6th
Very satisfied with the job done for us. Everything was handled in a timely manner, the installation crew was very helpful and did a great job. The company rep was very informative and easy to follow. He helped us to understand what we needed. After researching the system we felt that it was not only the best out there but also the solution to solve our problems. We have given your information to a few of our friends who have similar issues that we had.
Caleb B. of Auburn, NY
Thursday, March 21st
I was impressed with Mike Dorsino during his visit and what I was able to learn on your website. So much to the degree that I sought no other estimate. I was impressed with Wilcox Basement Systems every step of the process. This far, it appears that my concerns were addressed by the work and I am now enjoying peace of mind, which I had lost prior to the project.
David J. of Auburn, NY
Tuesday, April 29th
We were completely satisfied with the job that was done. The installation crew was friendly, professional, hard-working. The office staff was great and the company representative's presentation was very thorough, educated us on aspects of the repair and our problem no other Company's rep had mentioned.
We hired this company because of their rep's presentation and a friend's recommendation. Excellent Job - Work was done when promised, as described and for estimated price (no "surprises"). Our responsibilities to provide access were explained and the crew even moved a couple of our heavy items the day of installation.
John E. of Auburn, NY
Monday, December 21st
When I called with questions I spoke to a person everytime. No recorders. Reviews were all good, & so was the warranty. Thank you! Crew was very polite & hard working. Gave me a start & finish date & stuck to it. Best of all no more puddles in the basement after heavy rains.
Joanne F. of Auburn, NY
Wednesday, July 11th
We did not look at another company. We were very impressed with Mike Dorsino's presentation. Took it at face value and more than satisfied with the finished product. I would recommend Wilcox Basement Systems wilthout any reservations! Zak Wilcox and the crew worked steadily and answered any and all of my questions with intelligent understandable answers.
* What is a Free Estimate and Inspection? A system design specialist from one of our dealerships will inspect and measure your basement or crawl space completely FREE of charge.You will also receive one of our books (valued at $14.95) at no cost to you including free shipping.
** Warranties vary by product and service. Check with your local dealership for specific warranty information.