Job review from William in Beacon Falls, CT 06403 on 12/03/25

What made you choose our company:

I recently had the pleasure of working with Scott Perry from Connecticut Basement Systems for the installation of a new dehumidifier in my home, and I can’t say enough about how outstanding his performance was from start to finish. As someone who’s dealt with basement moisture issues for years, I was a bit apprehensive about the process, but Scott turned what could have been a stressful experience into a seamless and reassuring one. Right from the initial consultation, Scott demonstrated exceptional expertise and professionalism. He took the time to thoroughly assess my basement’s specific needs, explaining the benefits of the dehumidifier model he recommended in clear, easy-to-understand terms without any high-pressure sales tactics. His knowledge of humidity control and energy-efficient systems was impressive—he even shared tips on maintenance that I hadn’t considered before. On installation day, Scott arrived promptly, well-prepared with all the necessary tools and materials. He worked efficiently and meticulously, ensuring every step was done to perfection. The installation was clean, with no mess left behind, and he tested the unit multiple times to confirm it was operating flawlessly. What really stood out was his attention to detail; he adjusted the settings based on my home’s unique layout and even integrated it with my existing HVAC system for optimal performance. Beyond his technical skills, Scott’s customer service was top-notch. He was friendly, patient with my questions, and genuinely invested in making sure I was completely satisfied. Thanks to him, my basement is now drier, more comfortable, and free from that musty smell—it’s made a huge difference in our home’s air quality. If you’re considering basement waterproofing or humidity solutions, I highly recommend Connecticut Basement Systems, and specifically Scott Perry. He’s a true asset to the company and deserves every accolade coming his way—fingers crossed he wins that contest he’s in! Five stars all around!