Job review from Michael in Franklinton, NC 27525 on 11/04/20

My service was a call-back due to odors in the crawl space. Yanal Masri discovered the probable source of the problem in a couple of minutes. My dehumidifier had failed. He recognized that the problem with the unit was a known problem from a factory recall error code. He replaced the unit as a warranty service. He was confident that the fix should solve the odor problem, but as a backup plan, discussed with me the service of 'soil-gas remediation' product. Yanal performed the annual service for out crawl space. His report and feedback to me was thorough, informative, and interesting. He had some recommendations and suggestions for us. I am considering his proposals as a future upgrade. Yanal was very professional, thorough, and detail-oriented. He seemed to enjoy his work and was genuinely interested in helping us improve our crawlspace health. I was happy to meet him and learn from him.