Job review from Andrea in North Mankato, MN 56003 on 06/20/26

Overall, my experience with Complete Basement Systems has been outstanding. The work performed in my home has made a significant difference, and my basement feels substantially dryer and more manageable. The recent heavy rainfall events have further reinforced my confidence in their expertise, as my basement has remained dry. I would highly recommend Complete Basement Systems to anyone seeking a solution for a wet basement. Their team is professional, experienced, and reliable, making them an excellent choice.

Very timely and quick to respond!

Complete Basement Systems exceeded my expectations in every aspect. From my very first interaction to the project's conclusion, the customer service was top-notch. The company efficiently scheduled the initial inspection and consultation, which was conducted with professionalism and courtesy. Roy, with his extensive experience of over 20 years in the industry, served as an exceptional resource and primary point of contact. His ability to balance knowledge with empathy made the complex process of renovating my basement remarkably straightforward. Roy's demeanor was consistently kind and patient, taking the time to address all my concerns and explore every option without pushing for a sale. This approach not only showcased his professionalism but also ensured that the final decision was well-informed and right for my home.

The crew, led by Cody and Justin, was equally impressive, demonstrating a high level of professionalism and work ethic. They worked efficiently, completing the project in approximately one and a half days, and left the area clean. I appreciated their attention to detail, particularly in navigating complex areas such as walls and large fireplaces. Both of the forman had 20+ years of experience and it certainly showed!

The team demonstrated remarkable dedication, working non-stop to complete the project. Roles were clearly assigned, enabling the crew to work efficiently and effectively. Given the scale and mess associated with handling concrete, rocks, sand, and removing old flooring, the company's commitment to leaving the site clean and tidy was noteworthy. Their diligence in clean-up was evident, leaving only minor tasks such as vacuuming and dusting.