Testimonials for Connecticut Basement Systems

We are so pleased with Dan's work! He is very professional, quick and efficient. We really appreciate his work ethic!

Thank you so much, Tony, for sending me the report, with those amazing photos, and for all you did today. I really appreciate it. It was my pleasure to meet you. You are smart, professional, and very helpful. Thank you so very much. 

Dan went above and beyond to make sure my home was maintained well. Very pleased@

I had CT Basement put in my system two years ago. It was an expensive procedure but well worth the money as it has kept my basement dry! I still stress when we have HEAVY rains over a long period of time as we did last week! Unfortunately my street flooded which caused my sump pumps to work overtime and excessively hard! When the alarm on my system started blaring and the red light came on I panicked! I called my sales rep Jimmy Stablein at 12:30 am! He went on his computer to check out my system and reassured me all was fine and I would be alright! He went above and beyond and was very kind, especially since he was awakened so late at night! The alarm finally went off when the storm subsided and the next morning the red light turned green. You are to be commended for your excellent system as well as your hiring of valuable sales reps! Hopefully tonight’s storm will not be as damaging!

Bill Hause was professional and thorough! He cleaned out debris and pieces of asphalt ( from a recent new driveway installation). He was sure to clean out the entire track, sump pump and flush the system and made sure everything drained appropriately. He tested the system several times to be sure I would not have any problems! He cleaned up everything. He was pleasant and polite!

Scott was very thorough and was very professional and polite. He was also very patient and answered all of my questions.

Jamin was very polite, he couldn't have been nicer! 

I have had many servicemen come to my home in many, many years but none as nice as Tony who came to service our dehumidifier today. He was efficient, polite, friendly and knowledgeable. He was everything you would want a serviceman to be and more. You are lucky to have him represent your company. 

Cisco and his team were amazing, they were quick, efficient, and polite. The job was finished in 1 afternoon and they left the job site clean. I also was impressed that they were respectful of my health issues and took steps to contain the dust. A big thank you on that one!

I had a crack in a foundation and water was coming through it so I contacted Basement Systems to fix it 18 months ago. Their warranty made the business for me and when they sent out their installers, they said they couldn't do the original things I wanted them to do because of the way the crack was. So they used another method which I was trying to find out when I was getting in touch with them. The part that they fixed has now dried and I haven't had water coming through there anymore. The repair that they did has been good.

Bruce was very professional and would request him in the future. 

Dan did a really good job, thank you! 

I have been a customer of yours for many years. I just wanted to give you feedback on my recent maintenance service experience. Eric and Chad came to my home last week to perform routine inspections on my sump pumps and dehumidifier. You should know that without a doubt, these are two of the most professional and competent tradespersons I have ever had in my home. They were polite, on time, informative, thorough and simply a pleasure to work with. Thanks! 

Steve Cogswell did an excellent job! He was prompt, professional, polite and quite knowledgeable! He made suggestions as to what items might be replaced and I will consider doing that in the future. I am very pleased with Connecticut Basement Systems and employees like Steve are a main reason.

The light was fading and they busted their butts to finish. The crew was very accommodating, professional, answered all our questions.