Testimonials for TerraFirma Foundation Systems

Chris was very helpful and his opinion helped me with my decision. Chris was a great listener and had insight on all my questions. We were able to work something our that he felt comfortable with from a company standpoint and would still be able to guarantee the services as well as it fit my needs and budget. Production, lead by Drew, had the same politeness. I ask a lot of questions, so it is nice to be in the loop 100% of the way. Thanks TerraFirma team.

Nina in the call center was very polite and was able to schedule a convenient appointment time. The System Design Specialists arrived promptly on time and got right to his inspection in the basement. The plan that Ryan provided had all the components to waterproof my basement and we felt it was going to be a long term solution. Great job with the design Ryan! Very soon after we were able to get financed and schedule. Everyone was a huge help and we are very happy to have chosen TerraFirma.

We have been shopping around for a long time for the best possible option on waterproofing our basement. Every summer we talk about getting it waterproofed before the fall starts and we start to see flooding again as I'm sure most Portland basements do. We were referred TerraFirma through a friend, then heard them on the radio and shortly after saw their commercial on TV. It must have been a sign because we finally called them and they were a great company to work with. Jason Klein went above and beyond my expectation. He took his time to thoroughly examine the entire flood area and to explain things through a presentation on his computer as for the best possible solutions for the project. After all was said and done, I am happy with the price, I am happy with the product and I'm definitely happy with the new piece of mind.

At the time of inspection I was in the process of purchasing the home and I wanted to include this the proposal and quote in the repair addendum. I appreciate that Deryl had more than one idea so he could work with what I can afford. I was impressed with the fact that Deryl arrived early to the appointment, was completely prepared and even stayed late. Thank you. Overall I felt comfortable with one of the proposals Deryl drew up and went along with the project. The installation held up to the high bar Deryl set. They were early, prepared and stayed late. TerraFirma really impressed me throughout the entire process. 

I am very satisfied with how the project finished. At first glance everything looks great. Definitely an improvement from what was there, or not there, before. The test will come at the next heavy rain. We are very confident in your system, products and installers.  The crew went above and beyond to do some extra things and worked longer than they expected to. I appreciated the fact that, although they were there all day, it didn't feel intrusive. They gave honest feedback about any changes that had to be made throughout the project.

Our basement is actually pretty large. We have a lot of space potential, but as of right now all it has is laundry, bikes and other toys/garbage. It is a pretty well insulated area, it just looks really bad. What we had TerraFirma install were finishing products. They made sure that the humidity levels and drainage systems were up to code, put up walls and finished the flooring. We are very pleased with how the project turned out. Josh helped us design the basement plan. Josh had great ideas and worked WITH us to make sure we were happy with the plan. He was available to ask questions and just seemed like a cool guy. Thanks team!

Chad & Vicente were on the production crew and did an awesome job! They were very respectful and even removed their shoes in my house, which I appreciated! Thank you!

I would first like to say that TerraFirma, Chris, Drew and everyone that had the slightest part in my project, Bravo! You have a group of all stars at your company and I'm happy for your success and growth. Chris was a professional through and through. He was sharp as a tack, knowledgeable, personable, he listened and was very diligent with his inspection. I had a lot of questions because I have a lot of water in my basement, so I wanted to make sure I was getting the best bang for my buck and having the best company come to install the best products. I found all of these with TerraFirma. After having a competitor come to bid my project, my decision was easy. Great job TerraFirma and good luck.

Gage and his crew were wonderful, quick and professional. We were most impressed by their work ethic. They hardly took any breaks and at least one person on the crew was working on our home and any given time. Thank you for all your hard work.

This is the second time I have hired someone to remodel and waterproof my basement.  I feel extremely confident your team fixed the problem, plus guarantees the work!

The call center was excellent, courteous and efficient. The appointment was set at my convenience. Our System Design Specialist, Tim, was prompt and efficient, listened and answered all the questions I had.

Ryan Lahley did an excellent job. It was a very smooth and simple project and he took care of business quickly and efficiently. His design was thorough and I felt confident that it was going to keep my basement dry all the time at the best price. Ryan was very detailed in his work and I can't think of anything else he could have done to make me feel more comfortable. 10/10.

My experience with TerraFirma has been positive. The call center rep was very nice and was able to book an appointment around my busy schedule for Deryl to give me an estimate. Deryl was professional and very personable. We didn't have any further questions after our estimate. What was nice too is that we were given a price at the point of inspection. We appreciated that. This project added 750 sq feet to our livable home space!!! TerraFirma transformed my basement! With our growing family it is nice to have an extra room and a place to relax. Thanks you team.

We have had nothing but positive things to say about the company from start to finish. The call center was able to schedule a time that fit my schedule and sure enough the estimator was there right on schedule. Chris was very helpful. He was genuine and creative with his solution for our project. We really enjoyed working with Chris. I was very pleased with the results after installation and we are excited to have a waterproof and healthier basement.

The call center was very polite and able to schedule an appointment convenient to me, my work, and my kids, so I really appreciated the punctuality of Deryl to the set time. He was ready to inspect and estimate my project well in advance. In my opinion he and TerraFirma, all together, was very professional and polite. I felt that Deryl listened to me and respected my budget. Most contractors I've worked with in the past try to up sell products that you don't necessarily need. Deryl was respectful and made sure to give me exactly what I wanted for what I was comfortable spending. The installation of my drainage system took a day. I had a Drytrack perimeter installed leading to a sump pump. Everything went very smooth and I have no complaints with the entire project.