Testimonials for Frontier Foundation & Crawl Space Repair

Excellence of Service by Frontier Basement Systems In February 2018, I hired Frontier Basement Systems to check my encapsulated crawl space.  Upon making the appointment, the office staff, Jamie and Lynn, immediately followed up with an email to me confirming the date/time and stated price for the service.  When I requested a follow-up, the office staff immediately scheduled it.  The technician, Mike Winfree, demonstrated professionalism in providing service.  By professionalism, I mean this:  1. He showed great knowledge of what should be in place by taking his time and conducting a thorough review of all factors that define integrity in a crawl space encapsulation.  2. He demonstrated outstanding troubleshooting abilities and identified key situations that needed further attention.  3. He demonstrated unbelievable people skills by really listened to my concerns and taking his time while explaining in detail everything I needed to know about his findings.  These three factors are the hallmark of professionalism and I highly commend Frontier for that.  The spirit of good old fashioned customer service pervades Frontier.  I believe this spirit comes from the top and extends throughout the company.  I highly recommend Frontier to those seeking peace of mind about the status of their crawl space.  I will be very comfortable trusting them with my future crawl space issues.    

Our home would never warm up in the winter. We had several insulation companies out to look at our issue as well as the builder and the Heating guys. We were to the point we were going to replace the windows and add insulated siding to our new home.  Chad took the time to test our home with the blower machine and used thermal imaging to show us the problems and how it would be taken care of. We look forward to having a warm home next winter. Our only regret is not finding Chad sooner. He is a great asset to Dr. Energy Saver. 

"Frontier did an awesome job working with me on the perfect basement waterproofing system for my house. From the site survey and system options to the installation of the actual system (a combination of WaterGuard and DryTrak), their team of experts performed at a professional level throughout. Even after the terms of the contract were settled and Santos (and crew) were installing the system, an issue was identified early during floor demolition and the installation team notified me immediately. With some minor system modifications and installation techniques, they were back in business with the install and still managed to complete the job within their estimated 2.5 days. I was highly impressed with their patented water proofing systems, their knowledgeable sales professional, and their experienced installation team. Overall, I would rate Frontier Basement Systems a 5 out of 5 stars!!! GREAT JOB GUYS!!!"

" Carlos and his crew were awesome! All 3 men were so polite, informative, timely, and hard-working! I highly recommend Frontier and couldn’t be more pleased with the work that was done. They showed up on time, completed the work promised, walked me through the project and cleaned up as if they had never been here!"

"I had a service technician come out to do an estimate to take care of some standing water in my crawl space. The technician came out and took pictures and explained all their products and services in great detail for me. He also explained how everything would be installed and all the warranty information.Even though I did not purchase their services right away, the technician did seal my crawl space for minimal cost to me to prevent further damage. Amazing customer service is what you can expect from these folks."

"Mike, Robert and Lu did a great job showed up early and got the job done quickly. Really happy with the results."

"Fernando Mendoza and Jose performed some structural repairs as well as crawl space encapsulation. They were polite, professional, on-time and performed great quality work. Definitely recommended."

"Justin, Stanley, Austin and Tgapito did an incredible and thorough job on our encapsulation. They were professional, polite and personable. I would highly recommend Frontier Basement for any work that needs to be done."

"We really enjoyed working with Frontier. From the estimate with packet of information that made it clear what to expect- to the install, all was a great experience! They even were able to come out earlier than planned and got the job done just in time before the next rain storm. We were thrilled to not have to mop up water out of our basement.The crew and foreman FERNANDO MENDOZA were friendly, very professional and did a great job! Thank you all for making this a great experience!"

"Had Frontier Basement Systems install a DryTrak Two-Stage Waterproofing System in our basement. Technicians, Zack J, Harold, Rich and Matt were on-time and very professional. Would highly recommend this crew for your job..."

"Our experience with Frontier Basement Systems has been positive from start to finish. My husband and I had a couple of other companies come over and assess, but Tim Sapp from Frontier was, by far, the most down-to-earth, personable and kind, which was why we decided to go with Frontier. It was a quick and easy decision once we met with Tim. Tim spent over 2 hours in our home during the first visit, inspecting our house and sharing his recommendations. The staff at Frontier is very organized. We were given paperwork, a schedule, follow-up calls and everything that was needed during the weeks leading up to the actual project. My husband and I had many phone conversations with Tim. Tim almost always answered his phone, and if he was in a meeting or on another project, he always returned our calls very promptly. Throughout the entire process, he has been of great assistance, and offering assurances along the way. Even after the project, I’ve had 3 different conversations with Tim – 2 questions regarding new construction, and 1 question about an issue with the website not working when I tried to vote for Lael for the “Wow Service Award”. Tim never seemed to mind answering his phone after hours or even on weekends, even when we were just planning on leaving a quick message for him to call us back the following Monday morning. The customer service has been exceptional – and also from Lael and the crew. Lael is very personable and caring, and he has shown exceptional leadership during the course of this project. I noticed that he wouldn’t ask his crew to do anything that he, himself, wouldn’t do. For example, at one point he immersed the entire upper part of his body down into a deep hole in order to adjust a plate (which I don’t think many people could handle – myself included). Lael was also kind and down-to-earth, as was everyone in the crew. I was always greeted with a smile by crew members, and they would always take time to explain what they were doing, if I was curious about the process. These guys worked their butts off for 3 days – with a positive attitude. They even cleaned up after themselves. They all worked together as a team. Tim and Lael always seemed to communicate very efficiently with each other, even though they would be at different sites, and Lael and his crew seemed to communicate with each other very effectively, which created supreme efficiency. We want to vote for LAEL for the “Wow Service Award”. His name wasn’t on the website listed under “foreman”, so that’s why we’re mentioning here. LAEL = WOW SERVICE AWARD"

"Nick, thank you for providing great service concerning our foundation evaluation. Please accept our bragging as a small token of our appreciation. You are a great professional!"

"Frontier Basement Systems is awesome! I live in a wet area and my Clean Space and Super Sumps give me such peace of mind. On my last service visit for my annual check of the pumps and clean space, the service technician, Jason Walz was extremely thorough and professional. He answered ALL my questions...…and I do normally have a lot of questions! I appreciate his patience tremendously. I am glad to tell anyone I know about Frontier Basement Systems!!!Update... I just had my annual service for my Clean Space and sump pumps and the service technician, Morgan, did an excellent job. He arrived right on time (which I REALLY appreciate) and did a thorough job inspecting the equipment and crawl space. He patiently answered any questions I had and explained what he was doint. It's hard to measure how much peace of mind I get from knowing my house is protected from water damage. The crawl space is easy to forget until there is a problem......out of sight, out of mind......but knowing the CleanSpace is there allows me never to worry. The annual inspections just add to that peace of mind. Frontier Basement Systems is awesome!!!"

"Mike, Jovon, and Cameron came to my house in Springfield, TN to install structural support to my foundation. They were all very personable and professional as they took the time to explain/ walk me through the process they were going to work through for during their installation. When I told them I had a newborn baby upstairs, they actually did their best to stay quiet as they worked. They never woke the baby up from his nap. Even though they took their time to explain things and worked quietly, they remained on track and completed the job faster than I expected it to take."

"Jovon and did a great job fixing my back patio which had a cavern open up under it, he was early, went over everything with me, was able to level out a huge crack, sealed all the cracks and the gap that had formed between the concrete patio and the brick house. He was very professional and knowledgeable. Also many thanks to Logan who came out a few weeks earlier and set up our plan of attack."