Testimonials for Frontier Foundation & Crawl Space Repair

My name is Lynn, a very satisfied customer of Frontier Basement systems. My job has just been completed and I wanted to tell you that the foreman, Fernando was efficient, concerned about my satisfaction and was very helpful in explaining the installation of a sump pump and supports used on my foundation. He even took me on a tour under my house (at my request, he did offer pictures). The crew including Benji, Adolfo and Luis were polite and very helpful if I had questions. The work was done efficiently and quickly. There was no mess to clean up. I was even loaned a pump for two weeks to pump water out of my crawl space as ground water had turned my crawl space into a swimming pool! All in all, an excellent experience. Thank you all.

"My experience has been non-stop excellence. Thank you Frontier! Thank you Rob for ensuring we got the best deal we could!"

The project was very nicely done! Everything was explained in detail. Overall, great job!

Our experience with Frontier Basement Systems has been positive from start to finish. My husband and I had a couple of other companies come over and assess, but Tim Sapp from Frontier was, by far, the most down-to-earth, personable and kind, which was why we decided to go with Frontier. It was a quick and easy decision once we met with Tim. Tim spent over 2 hours in our home during the first visit, inspecting our house and sharing his recommendations. The staff at Frontier is very organized. We were given paperwork, a schedule, follow-up calls and everything that was needed during the weeks leading up to the actual project. My husband and I had many phone conversations with Tim. Tim almost always answered his phone, and if he was in a meeting or on another project, he always returned our calls very promptly. Throughout the entire process, he has been of great assistance, and offering assurances along the way. Even after the project, I’ve had 3 different conversations with Tim – 2 questions regarding new construction, and 1 question about an issue with the website not working when I tried to vote for Lael for the “Wow Service Award”. Tim never seemed to mind answering his phone after hours or even on weekends, even when we were just planning on leaving a quick message for him to call us back the following Monday morning. The customer service has been exceptional – and also from Lael and the crew. Lael is very personable and caring, and he has shown exceptional leadership during the course of this project. I noticed that he wouldn’t ask his crew to do anything that he, himself, wouldn’t do. For example, at one point he immersed the entire upper part of his body down into a deep hole in order to adjust a plate (which I don’t think many people could handle – myself included). Lael was also kind and down-to-earth, as was everyone in the crew. I was always greeted with a smile by crew members, and they would always take time to explain what they were doing, if I was curious about the process. These guys worked their butts off for 3 days – with a positive attitude. They even cleaned up after themselves. They all worked together as a team. Tim and Lael always seemed to communicate very efficiently with each other, even though they would be at different sites, and Lael and his crew seemed to communicate with each other very effectively, which created supreme efficiency. We want to vote for LAEL for the “Wow Service Award”. His name wasn’t on the website listed under “foreman”, so that’s why we’re mentioning here. LAEL = WOW SERVICE AWARD

5 stars!

"Very professional team. Both Brandon R. and Manuel Bravo and their teams were very polite and very quality conscious. A good experience for both myself and my wife Tami."

"Frontier Basement Systems did an awesome job. Fernando was the foreman and went through everything with me when it was complete. They completed most of the work in a single day and it looks great!"

Everything went well on the project.

Went above and beyond!

"Our concrete sidewalks and back patio were the ugliest part of our home. The slabs were unlevel, sinking, and down right hazardous to use. Our repair was handled by a real artist, Mr. Eric Furman. There are not enough superlatives to properly brag on his work or his dedication to his craft. Mr. Furman is the installation / repairman / service technician / gentleman we all hope comes to do the job. We are thrilled with the outcome!"

Worked with our schedule! The lady I spoke with was very friendly!

Sure is courteous!

I had two teams work on my basement. Alex and his crew did the trenching and drainage system, and Fernando Mendoza and his crew did the carbon armor straps. Because of water issues they had to be done at different times. Both crew leaders and crews were exceptional in their work, responsiveness, professionalism. I would highly recommend them and their work.

"Known them for years great team work and great skills"

Very, very, very happy customer. We can now sleep with ease and we want more work done!