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Job review from Danielle in Westport, CT 06880 on 09/17/26
Our Overall Service
Service tech was GREAT. Call experience was terrible. I always used to recommend CT Basements on FB pages and say you could use me as a reference but being told that our emergency service couldn't happen until November was unacceptable.
Call Representative
Left messages, sent texts, finally a man called to say that no one could come UNTIL NOVEMBER. Alarms were blaring and I knew the sump pumps were failing and I had to really demand forcefully to receive service in a timely fashion. It's one thing to take days to get back to us after a storm but to suggest November??? Insane. We've been loyal customers through two houses and for over a decade.
Our Service Person
Immediately identified the failing sump pumps. Suggested reasonable repairs. Took care of business professionally and with great care.
Our Service Person's Diagnosis
Our Service Work
The Cleanup Process
