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Job review from William in Indianapolis, IN 46217 on 10/14/25
Our Overall Service
Had a crawl space encapsulation, dehumidifier and sump installed in our crawlspace 5 years ago. Basement Systems has been pretty good through it all, they stand behind their work. Today I had my annual service, Aaron Green came out and he was spectacular. While he gave me some bad news, which I wish the company would be a little better with, he was professional, transparent and very friendly. Our dehumidifier went out and we are months outside a 5 year warranty, so that isnt great, and as much as we paid that seems really questionable, again wish Basement Systems would step up a little there. Other than that Aaron was great and completed my service, addressed all my concerns and offered the best solutions he could, even having empathy over the situation. Overall, I still recommend Basement Systems and if you need their service, make sure and ask for Aaron!
Call Representative
Our Service Person
Aaron was outstanding!
Our Service Person's Diagnosis
Dehumidifier went out, months outside wareanty
Our Service Work
Annual service completed
The Cleanup Process
Great
What type of work did you have done:
Crawl Space Repair
Kudos to Eric and Elijah who were here about 12 hours today to encapsulate our crawl space and...