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Job review from Stuart in Glenn, MI 49416 on 11/20/14
My foreman for the job, Mr. Nelson DeFord, was prompt, courteous, efficient, well versed in his job and worked very well with his crew. In this day and age, where customer service are just words that most people do not know how to deliver, it was extremely refreshing to be treated with this level of respect and professionalism.
Our Overall Service
Outstanding...I was impressed with the level of communication between the staff and the customer. At every step, I received phone calls and updates.
Call Representative
I had questions since my crawl space was such a mess, and the VP personally called me to respond to my questions. I was impressed!
Our Office Staff
Kind, courteous and efficient!
Sales Process
Sean Doyle was prompt, and kept me up to date with several phone calls concerning his arrival time for the appointment. Excellent customer service...very knowledgeable and polite.
Our Installation Crew
They were prompt, efficient, very quick, and dove into that crawl space like it was a pot of gold! I felt bad because the weather was so cold and snowy, but it didn't seem to bother them in the least. Again, and I've mentioned this several times, I got a call every step of the way, beginning with an arrival time estimate, as well as every morning that they were on the way. Keep up the good work!!! The level of communication with the client was outstanding from every employee I was in contact with!
The Cleanup Process
It was like they were never there....the crawl space looked like a clean room, and every shred of debris was removed. I always hated to go down there and now, I really don't mind at all. I just look around and smile.
