Testimonials for Wilcox Basement Systems

We were referred and recommended to you by a neighbor.  We liked your professionalism and confidence in completing the job to our satisfaction.  We're so happy that we can use our crawlspace now to store things!  And now the rest of our basement is more live-able and comfortable and MUCH neater!

Very satisifed.  The installation crew were very professional and the office staff was very good.  Your company representataive was nice and to the point.  Zak Wilcox and the crew did a great job, were very pleased with the work they did. The job was done right the first time and looks great! Thank you so much for everything,(See you next year). Bob and Mimi

"Very satisfied with the job you did. Great Family crew.  Your company representative was very professional.  I hired your company because among the companies listed, I thought yours appeared to be the Best.  I guess I was correct in my selection.  Wilcox Basement Systems, Inc. is a Top Notch professional company.

We are very well satisfied with the work and workers from Wilcox Basement Systems.  They did a very good job before and after the installation.  It makes a big difference in our basement as for us being warmer and not so damp.

After meeting with Mike Dorsino, I knew I was ready to get this work done.  This was by far the best home improvement I have made.   I no longer worry about wood rot or the old sump pump not working.  I would recommend your company to anyone!  Thanks Again!

  I wanted to let you know, your team did an excellent job on my crawlspace.  The foreman, Zak Wilcox, went out of his way to do things right and complete.  In addition to the main project, he was able to get the metal base of the beam supports out of the wet, raise them up and place them on the dry side of the membrane.  I can go down there in my socks and it is bright and clean rather than something out of one of Edgar Allen Poe's novels.  The humidity level dropped right away. I would recommend your team and the project itself to anyone in a similar situation.  Thank you David O

We called no other company.  You made us feel that you were all we needed.  I'm glad we called.  No  more moisture problems or moldy smells!  The free temperature and humidity meter shows how well the Sani-Dry dehumidifier really works and our crawlspace is cool and dry!

Wilcox Crew, I'm amazed! My crawl space temperature hasn't dropped below 40 degrees! In the past with temperatures in the teens my crawl space was so cold that I needed a small heater to prevent pipes from freezing.  Not anymore-thanks to the professional job that Wilcox Basement Systems, Inc. has provided!  You all rock!  Be safe.   Thank you!

We were completely satisfied with the job that was done.  The installation crew was friendly, professional, hard-working.  The office staff was great and the company representative's presentation was very thorough, educated us on aspects of the repair and our problem no other Company's rep had mentioned. We hired this company because of their rep's presentation and a friend's recommendation.  Excellent Job - Work was done when promised, as described and for estimated price (no "surprises").  Our responsibilities to provide access were explained and the crew even moved a couple of our heavy items the day of installation.

Very Satisfied.  Installation crew was hardworking-timely-professional, Office Staff was informative-keep up communication, Mike Dorsino was very knowledgeful, gave excellent suggestions and alternatives.  Mike was easy to work with. The top reasons we hired you is your system & price.     Glad we had your company do the work.  Sorry we waited so long to have it done.

I found out in the summer of 2007 when my house was inspected prior to closing a real estate sale that the up hill foundation was beginning to bow, a condition that I could not discern with my own eyes.  I had it checked out by an architectural engineer, who confirmed the diagnosis.  I then contacted three foundation specialists to get quotes for repairing or replacing the wall and chose Wilcox Basement Systems.  It proved to be the correct choice, and I would recommend them to any one for the following reasons.  1.  Mike Dorsino who came out to estimate the work, was thorough and professional.  He spent at least an hour looking at all aspects of the problem, took photos and measurements, then sat down with me to explain all the alternatives using nontechnical language, hand drawings, and company literature to make sure I understood what he was proposing.  He seemed genuinely sorry that one of the less expensive fixes was not workable on my property.  He was also available to answer questions by phone after his visit.  In contrast, the other two contractors I asked to come to the house spent no more than 10 minutes looking at the work to be done.  One of them, in fact, offered a solution that would "make people feel better," but which, I later learned, would not keep the wall from further bowing in. 2.  The team that was sent out to do the work came out on time, did their work in a professional manner, and were totally respectful of my property.  They answered my questions and allowed me to photograph them at work on what, to me was a monumental undertaking. The work ethic that the team exhibited was incredible.  Much of the work involved carrying pieces of the entire wall out in five gallon buckets as there was not other way to remove it.  It appeared to me that the men did not even stop for lunch breaks or any other kind of breaks.  The work proceeded with military precision, and everyone of the team did what was needed to be done.  In addition all of the men took pride in their work, something that is unfortunately becoming increasingly rare in todays world.  And the finished product was a beautiful, straight, and strong wall reinforced with steel rods and concrete with an outer surface of a high tech water barrier. 3.  I had signed a contract with Wilcox acknowledging that I would need to do some lawn repair when the job was finished.  I had envisioned a ravaged landscape with piles of dirt requiring a fair amount of reconstruction.  This was, however, far from the case.  I could hardly tell where the trenching was done to install a drain pipe as the sod removed for the trench was immediately replaced and smoothed over.  The backhoe was able to navigate two decorative trees, one of which I was sure would have to be removed.  Plywood underneath the treads of the backhoe kept the depression minimal, though the hoe was in place for several days.  Dirt and mess inside the home was kept to a minimal.  There was no noticeable dust in the living quarters, thanks to protective sheeting and the surfaces that the men walked on to do their work was protected with cardboard treads.

"Extremely satisfied.  Excellent communication with office staff from start to finish.  Never saw 3 guys work so hard in my life.   Robert Day was honest, straightforward, not at all pushy, and obviously knew his stuff.   The other major company was extremely pushy and extremely expensive and totally inflexible in doing what we wanted done.  They also wanted 4 full days and you did it in 1 day.   I have lived with a wet basement for the 31 years I owned this house.  So far it is now completely dry.  I wish I did this years ago!  Your crew was just awesome."    

Exceeded my expectations. Installation crew was professional, prompt, thorough. Office staff was professional and timely.  Company representative Robert Day's presentation was well explained, competitive price.  I hired your company for these reasons, Price, Robert Day's explanation for work was thorough without being too complicated.  Did not feel taken advantage of, was pleased with his assessment and approach.  Comprehensive without being too excessive. Zak Wilcox, Paul Voorhees and Mohammed Ali were great. Went above and beyond what was asked.  Final product is what was promised and solved the issues.  Thank you again!  

Very satisfied with job.  Installation crew was respectful & hard working.  The office staff was friendly & helpful.  You company representative was effective, not pushy.  We chose your company because you were the first company called, was impressed with consultation, just needed to wait until it fit our budget priority. We've had 2 big rainy periods since installation - cinder blocks and crawlspace floor have been bone dry.  This is a huge change & success, what a relief! 

  Very satisfied with job, installation crew were polite & proessional.  The office staff was exceptional and you company representative was very professional and understanding.   The top reasons we hired you were professionalism, follow up, up scale brochures with photos and explanations of what services are available.   Thank you to everyone at Wilcox.  We will recommend you to friends.