Shanteya Richardson

Shanteya lives in Liverpool, NY, and has been a valued member of our team since 2024. In her free time, she enjoys reading to expand her knowledge and gain a deeper understanding of life and personal growth. She also has a passion for traveling—exploring new places and experiencing different cultures. Beyond her professional pursuits, she treasures quality time with family and friends, as those relationships keep her grounded, motivated, and inspired.

Some of Shanteya’s proudest accomplishments come from the moments she’s made a real difference for customers and her team. Whether resolving tough issues after hours with care and professionalism, earning trust through consistent follow-through, or building strong relationships by putting people first—she takes pride in staying calm under pressure and creating experiences that make the company stand out.

As part of the after-hours Customer Care Team, Shanteya strives to create a WOW experience for customers by providing fast, empathetic, and personalized support when they need it most. She listens with empathy, responds quickly, and ensures every interaction ends on a positive note. Even after hours, her goal is to leave every customer feeling heard, cared for, and confident that they’re in good hands. We’re grateful to have Shanteya on our team!