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Job review from Kathy in Garner, NC 27529 on 10/19/25
Our Overall Service
It was devious the way the email requesting this survey positioned the "thumbs up" before the check box for accepting texts and calls. I don't want unsolicited texts, calls or emails.
Call Representative
When calling to confirm, the conversations felt like sales calls. Every other interaction seemed genuine.
Sales Process
I realize every customer is different, but if we called you, we do not need to be sold to. We just need information. I think our sales person was intuitive enough to realize that.
Our Installation Crew
Sergio and Justin were great. They obviously respected our home and treated it and us well.
The Cleanup Process
What type of work did you have done:
Basement Waterproofing
