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Job review from Michelle in Knoxville, TN 37914 on 04/25/12
Although the crew were very thorough in the tasks they completed, it was very frustrating in the fact that the job was supposed to take 2 days and it took a total of about 4...the 3rd day being a Sunday in which only 2 men were sent to work and I believe the job could've been done that day had more men been sent to work. Also, it was very frustrating that half way through the job a Master Foundation and Crawl Space Repair employee "Curtis" (not sure his title) had to come to the job site and explain to us that we would need to purchase another sump pump at an additional $900 in order for the system to work properly. I felt as though I had no choice but to get the 2nd sump pump in order to finish the job...I really wish that the need of a 2nd sump pump would've been discovered by the salesman when he came out to quote the job. Also, I ordered a humidity checker on my order which added $30 to my total and I have not received it. Andy, the foreman, forgot to give it to me and I called him 2 days ago and he said that he would get it to me this week and tomorrow is Thursday and I still do not have it. I guess I should call the office to be sure that I receive this.
A few issues came up during the process of the installation that kinda set me back, which is why I give a 4 instead of a 5.
Could've been more friendly and "peppy"
The salesman, Josh, was very informative and thorough and I really appreciated his presentation...although when the job was started I discovered there were a few things/issues that the salesman didn't do a more indepth review of as needed.
Foreman, Andy, was VERY professional and friendly and courteous to me and my family. He also was very informative on the tasks that were being performed as well as the status of each task that was being performed.
cigarette buds were all in the yard as well as the blue peanuts from the piping which was not too encouraging to find after the job was complete.
