Testimonials for Doug Lacey's Basement Systems

I was very impressed with your level of customer care and service - and I'm pretty demanding! Well done. Thanks Eric, Tracy, Cyle, and Cory!

Kent was very nice and professional, but most importantly was HONEST! He told me why one way of repairing the crack was better than what we were originally going to do. He explained everything twice. Was much appreciated.

The installer was extremely helpful and patient with all of my questions. He went above and beyond to make sure that I understood what work was being done. Great guy!

Very friendly and professional from start to finish!

Overall, excellent customer service.

Found you on the internet because of your top rating from the BBB! I appreciated the quick service. Thanks!

Your staff, from the front line through to completion of work, are exceptional in customer service - Good Job!!!

Your installers were great. Very professional. This week (June 10-16) it has been raining and it is the first time in 5 years that there has been no water in my basement. I would recommend you guys anytime!

The sales rep provided us with the necessary education to make an informed decision. Thanks for your help and prompt assistance!

I just wanted to touch base & let you know that we had Eric & Doug out here this morning to install the sump pump. We are exceptionally impressed on all levels with this project. The service provided to us this morning was absolutely top notch in all aspects. Service, respect, friendliness, cleanliness & all done within an extremely fast time frame. Thank you & please award credit as in our situation, credit is due to all of you. Thanks again & please send our gratitude to Eric & Doug!! Looking forward to speaking with you again soon, Jen & Rob

I am very happy with Paul, he was awesome. I am very happy with the great communication before the work was done, and after it was done!

I called in desperate need because the sump pump we had failed and there was water coming up over the top and into the basement. I was happy with the response by Feiross on the phone and the fact that they could get here and solve my problem. I was a bit panicky. I also enjoyed Cody! Both men were respectful, really wanted to help and very pleasant.

Excellent and professional work. Very happy with their approach, costs and availability.

Totally stress-free! Thanks to the crew for making it this way

Adrian was great! Very personable and comprehensive in the maintenance, explaining everything as he progressed! I was very happy with the results and will tell everyone about my experience!