Testimonials for Doug Lacey's Basement Systems

During the sales process Cory was brilliant, very informative and very professional! Michele from customer service was so kind and helpful! Very funny too, I could talk to her for hours 

Communication was great, and everything was explained thoroughly to me before and after our service was done. When I mentioned I had allergies, the technician recommended me the aspen without pushing the sale too hard which I appreciated a lot. The technician was on time, presentable and left my home in great condition.

Very impressed with overall work! We've been living with this health issue for 6 years and now our minds can rest that the work was done properly and we have our home back.

March 14,2008 Dear Basement Systems, Thank you for being the company you are! You can look back on my records to see what work has been done to my place of residence. I am so very impressed with the quality of work,the honesty and the great service. Everyone I have been in contact with has been professional, starting with Cari in the office to Kent the service person. Cari always returns calls even when she was very ill and Kent was always on time if not he phones to let a person know. He is very good at explaining and checking filters etc. Worth alot in this day and age. I thank you for having such great people on your staff. PS. Thanks for the worry free basement. Yours Truly, Judy G Calgary, Alberta

January 29 2008   Hello there,   It has been awhile but better late than never.   Basement Systems Calgary came to our rescue in 2005 and repaired two cracks in our basement wall. We are extremely happy to report that we have had no problems ever since. That was the year of the torrential rain and flooding in Calgary.   After all this time has passed we are now confident that the basement can be made into a liveable area that we can finish the walls and floor.   I don’t remember who was sent to do the work but I will say he was very pleasant and courteous.   Congratualtions !! You are professional right from the initial phone call for help to completing the job.   We thank you.   Please use us as a reference if you like.   Rick and Sheron S  

Great Job! Can't wait for Spring 2009!

July 2008 Sales rep was very thorough in presenting problem and then a solution. Very pleased - I was bumped up for initial analysis and work because of renters in basement. Graham S

July 29 2008 Very professional company. Excellent package sent out as well. A great job done ! Harry L

It was easy, guaranteed and required no digging! Thanks Again! Troy B

The website info indicated you were the premier company doing the work and it turned out to be the case. Well Done!

We recieved a great referral from a friend. We appreciated your company's professionalism. Peter and Patty J

June 20 2008 Liked the explanation given over the phone. Kent took time to answer all questions. He has a great sense of humor. Kent was on time for his appointment - actually he was early which was superb! Ken B

June 25 2008 You did a great job the first time, so expect more business if you continue on that path. Thanks for all your help. Tamer E.M

To Whom it may concern, For the past 5 years, I have been regularly referring my family, friends and clients who are in need of basement repair work to Basement Systems Calgary. The reasons for this are simple. I know I can rely on Basement Systems Calgary to provide unsurpassed customer service, a variety of repair options, and the highest quality of repair work including an excellent warranty. I have never recieved any complaints as to the quality of service or workmanship of Basement Systems Calgary. I will continue to confidently refer Basement Systems Calgary to anyone who has a need for basement repair. Sincerely, Kevin H

I had concerns over the leak in my basement. Excellent work! Thank you for being so professional. I really appreciated your sales rep's interest in answering all my questions.