Testimonials for Nova Basement Systems

When asked why this customer chose our company she stated, "The price was good and I felt confident that you would do a good job.  We are very pleased with your work and the customer service was great!  John kept me updated on the progress and was very helpful.  Phil was very friendly, and I appreciated his confirmation call."

Nova did a very good sales presentation.  The installation crew did great work, I am happy with everything.  I received a $10,000 estimate from a company that wanted to backhoe around my entire house.  So, I put off my water leak problem until I heard about Nova."

"Wonderful followups to test flood control after installation, it was excellent customer service."

"I received favorable referrals from several friends regarding your work. Your crew members were all very pleasant, knowledgeable and professional." 

"Timely, courteous, and explained process to us.  The best part was that is rained heavily after the injection and NO LEAKS!!  Thank you!!  I know the Drave's from a Fenker's purcahse, and I trust them too!!" 

" Mike and his crew did a fantastic job.  They all represented Nova very well.  I will definitely refer you to other people."

"This is our second house using Nova.  100% would us them again."

"Josh has been a joy to work with; always there and meticulous in his work.  Also, the original team that installed the WaterGuard system did a great job."

"Overall work performed was EXCELLENT!  No more leaks!! Cameron Goedeck performed work in our basement and did an excellent job explaining the process and doing the work.  Cameron was a very pleasant young man to work with.  He was very knowledgeable about your product and the process.  He answered all the questions that I had very quickly and without hesitation.  THis made me feel confidant that I would get quality work done.  I love it when I get answers to my questions.  I also liked the fact that he didn't answer with "I'll get back to you on that."  He was a very nice young man who cleaned up after the work was done.  This showed me that he took pride in his job.  Thank you for solving my basement problems.  I look forward to calling on you for any future problems."

"As always. I am very pleased with the professionalism and concern your people exhibit in doing a good job." 

"The service was exceptional.  The technicians were effient and very professional.  Clearly they were focussed on doing quality work and customer service.  They were always on time for every appointment." 

"Great customer service.  Employees were clean and professional.  The did good work and left the site clean."

"You have a better reputation than the other basement system companies.  All of your employees were very helpful and went the extra mile during this project."

"The installers were very nice and courteous of our property and home.  They both worked very hard at all times and finished quickly.  When I talked to Chris Young, he seemed like the guy (and company) that I could stand behind."

" Ted and I are really amazed with how Mikey and Ignacio worked together to to solve our seepage problem in our basement.  They all worked together as a team, and actually "go the extra distance it takes"  to do the right thing for the comfort and reassurance of the homeowners.  This cooperation, knowledge, and skills have gone beyond our expectations.   At first, we were concerned, leary, and even scared about what to expect.  Now, that all the jackhammering and drilling have tapered off, we were able to relax and realize our fears were not necessary.  Your workers are truly worth their weight in gold!! It's truly amazing how much hard work, and thought goes into solving a water seepage problem in a basement, but because of your workers abilities, our fears have been alleviated.   Your company and especially your workers will be highly recommended by both my husband and myself, for a long time.   In addition, we need to say thanks to Mike Flores who initially came out to our home to tell us about your drainage system.  He is extremely patient and knowledgeable and he convinced us that the Nova System was the way to go!! "