Job review from Doug And Ruth in Carmel, IN 46033 on 06/01/20
Overall Rating:
5
out of 5
Excellent service starting with Sales. Team was efficient, friendly, very clear and explained what was going to happen. Worked with us on changes to the plans along the way. Very responsive. Very professional.
I would rate Jay a 10 if that were available. He sold the account. We had a number of bids; BSI was not the least expensive but the "educational sales" process (no hard sell pressure) that he used to help us understand our needs and the options that BSI could provide was TERRIFIC. And, the fact that he could quote the job using his online software at the time of the visit was very confidence building and helpful. Also, during sales meeting, we had a question he couldn't answer, he called a Foreman who talked to us and explained the answer so we could understand. We had a variety of questions after the "sale" and Jay as rapidly responsive and helped us make changes and prepare for the work.
Todd and team could not have been more professional and efficient. They communicated clearly, explained what was happening, worked with us during the process of installation to be sure we knew what was happening. Very good team!!
The house was kept clean during the entire project. Clean up was done during the work so that at the end it took very little extra time to finish their work.
What type of work did you have done:
Basement Waterproofing
What made you choose our company:
We chose BSI because of the very clear explanation of the process - showing us what needed to happen and because of your people. Jay was spectacular. Can't say that enough. We chose BSI because of your people and responsiveness. Lots of companies can fix leaks ... not everyone has a great team of people who put the customer's needs and interests first!
Carmel, IN 46033
Hamilton County
Monday, June 1st
The crew was fantastic. They were all really respectful to both our home and to the kids...