Testimonials for American Waterworks

I had googled for information about the work I wanted. I saw the website and the information listed and they worked in our area. I liked that the company offered different systems. The office staff was very good. They consistently provided information leading up to the project start date. Eric, my Design Specialist, was very good and very accommodating. He looked at the problem and what we wished to do and developed a plan to meet our needs. He was also always prompt at getting back to us. The installation crew was great! The crew arrived when they said they would and got started right away. It was hard work but they completed the project quickly! The whole project went better than I expected. The crew did great work and we really appreciated how they protected things from dust and cleaned up afterwards. 

The Design Specialist was very good and accomodating. He stuck around for an extra 2 hours for my wife to get home and go over the plan. The office staff was polite and helpful, and the crew was one of the best I've encountered! All around great service from start to finish. 

Service is always top notch! We brag you up any chance we get. Not many buisnesses stand behind their work the way you do. You're the reason we still have our home and we love you for it! 

I really want to compliment the crew with American Waterworks. Throughout the install of my sump pump system, they would bring me in to look at what they were doing and make sure I was happy. They were very polite, courteous, and went the extra mile to keep our space clean. When they left, the entire project looked neat and professional. They left me with a lot of peace of mind that this was done and done right. I also want to compliment the front desk gal at their Rochester office. I stopped in there initially to get some information and she was so helpful and polite and went out of her to make sure I had all the information that I needed. When I left there, I already had a good feeling about having them do this work. Lastly, I want to compliment Eric, our sales rep. Unlike another company based out of Mankato that quoted me on this, who was a very argumentative salesperson, Eric listened to what I needed done and worked with me. The experience with him and the fair price he gave made it easy to hire them to do this project. I would recommend this company 100%.

Jeromy, Lane, and Jeremiah was the crew that worked to make my basement water-free. They are three of the nicest gentleman and were hard working. Each day, they were here by 9:30am and worked nonstop except for lunch and a break until around 8pm each day. They asked if it waws alright to work late and of course I said yes. They explained their process as they went along. They explained it so I could understand it. They worked so diligently and worked well together. I can't say enough great things about them and their work. In fact, they ran out of sealer and Jeromy, the crew chief is coming back on Saturday to complete it. They represented your company so well as I am sure they do where they work. Keep that crew together and employed for a long time. Thank you Jeromy, Lane, and Jeremiah for a great experience! 

We are totally satisfied with all aspects of your company & would recommend you to anyone who asks. Thanks for your work.  Tom is one of the most courteous and knowledgeable people we have had the pleasure to work with.  Best people to work with Timeliness of getting work done.

Greetings Mr. Janesky,My husband and I are currently involved in an extension renovation project that included working with one of your Basement Systems teams.  (I wish I could say that we opted to embark on this adventure, but unfortunately, it was all prompted by a mold issue in our home that had to be addressed.)  After working with a wonderful mold remediation team, we were scheduled to work with American Waterworks based out of Pine Island, MN. The American Waterworks team has been outstanding to work with throughout the entire process.  Before we even met with our design specialist, Mike Radosevich, he mailed us a packet of information that included your Dry Basement Science book which I read cover-to-cover.  After reading the book, I had so many questions (about how these systems would work in my house specifically), but my meeting with Mike was still several weeks away.  While at Menards on a weekend, I came across a gentleman and his wife who were shopping.  He was wearing an American Waterworks jacket, so I stopped him and asked him if he worked for them.  He said he did and introduced himself as Tom Webbles.  I explained my situation and asked him if he would mind if I asked him a few questions.  He and his wife were so lovely.  They patiently listened, and Tom happily answered all of my questions. My meeting with Mike Radosevich came next.  Mike was pleasant and professional from the beginning, and he genuinely showed concern for our family as we were dealing with the mold issues in our home.  He even made a way for the work in our home to be expedited so that we could try to get most of the entire project (beyond just their work) finished before I returned to school for the Fall.  (I’m a teacher.)  Before the work began, we also met Jeremy Girgen who brainstormed with Mike and helped us negotiate some solutions for running the Sanidry system. (Our home runs on a boiler/baseboard heating system and not a furnace with central air so it wasn’t a straight-forward install.)  Jeremy shared a lot of basement expertise with us throughout the entire process.When it came time for the actual install, Matt Zeller and his crew were fantastic.  They walked us through the entire process and answered any questions we had along the way.  They were professional and experienced and had excellent workmanship.  After their install, they asked if there was anything more that we would like them to clean up!Mike has since followed up with us and has consulted with follow-up contractors as questions came up with framing around the new system.  He has had excellent communication with us throughout the whole process and made himself available whenever we needed him.Although the system is still so new, we trust that it will live up to its reputation.  It was quite a pricey investment (and the rest of the reno project numbers continue to skyrocket out of control as every day there is something else to address!), but we do believe that what was installed will resolve our moisture issues.I tell you all of this because I believe that customer service departments typically hear from dissatisfied customers and that owners/employers/CEOs should know when their employees/workers/crews go above and beyond. Thank you for your time. Sincerely,Anne Moberg

The design specialist was thorough, knowledgeable and gave me the time to make my decision without pressure.  I chose American Waterworks because of their lifetime warranty without any conditions, lower price than other Basement Systems providers and better presentation.  

We are getting a decent rain and happy to say so far so good. Thanks for your hard work and for repairing the non working system. I will let you know if my basement takes on any water. You have great work ethic & you're good people!

Shane, the Design Specailist, walked me through the process from start to finish and explained the products being used with NO shortcuts. Other companies were taking shortcuts, and the outcome wouldn't have been the same. I wanted the job to be completed correctly and with a warranty. The office staff was wonderful, nice, and professional! Shane was fantastic! I appreciate his help through the process. He is professional and can be trusted. Juan and his crew were also fantastic, worked hard, and finished the job. The installation was top notch - fantastic work! The crew worked hard, they were courteous, professional, and completed the job ahead of schedule. I have already referred others to American Waterworks. I sincerely appreciate the no shortucts and doing the job right! My first concern was the wet basement, which has already been addressed. My second concern was warmer floors during winter months, and I will be looking forward to seeing how it works! I'm sure it will be warmer. Please pass on a thank you to everyone involved! Thanks!