Testimonials for Adirondack Basement Systems

Claire has been a customer of ours since 2018! On Friday, May 17th 2024 her Sump Pump and SaniDry systems were due for annual maintenance, which service tech, Seth, completed in a timely manner. Claire called the office a few days later stating that, "Seth was the most polite and charming service person she has met. He was on time and [she] is so relieved to have her products up to date!". 

"Chris and his crew transformed our crawlspace into a very livable space.  If I was 3 and a half feet tall it would be perfect!  It is now dry and nice looking a 180 degree turn from where it started.  Thank you."

Our system was installed in 2005. We have Mike come and service it yearly. Mike is an excellent asset to your company, he explains everything he will be doing to maintain the system. Your office team is always responsive and courteous. A few years back we installed a WINE CELLAR!

"Thank you! Seth and Leon did a great job cleaning out the two sump pumps. I also found the estimate Seth emailed back on Dec 10th in my junk mail folder so Fred and I will be reviewing it. My thanks again to Brandon and his team for the steel wall supports they installed June 14. They did an excellent job.   Every interaction with your team and office has been outstanding. Thank you for providing great service and great products.   Merry Christmas, Happy Holidays, and Happy New Year!"   Best,   Julie-Anne Crisafulli

Mike has been our Customer Care Technician for the past 4 years. He is very friendly and professional. He explains the system to us every year and maintains it! The entire office staff is GREAT, and we talk to the same people year after year. We have had our system now for almost 7 years with NO ISSUES! THANK YOU FOR A JOB WELL DONE!

The Service technician was very nice, helpful and explained everything very well. The office team was very helpful. I would recommend Adirondack Basement Systems to others.

Since i put the dehumidifier in, the cellar is much more comfortable.  It's not damp or smelly.  Where you fixed the cracks in the foundation there is no longer any leaks/ rain coming into the basement! I love it! My cellar windows were a great investment! The upstairs is more comfortable and less humid!

The crew did an excellent job and everything is drying up perfectly.  Humidity is down to 51% six days after the install.  I had water on the floor of the basement in most areas before your system.  Where were you 20yrs ago?!

July was one of the wettest July's on record and I'm happy to report my basement was dry!  I could not have been happier!

" Definitely a 5/5. I am very happy to have a dry basement. The crew was very nice, there was a lot of hard work involved. I will definitely refer Adirondack Basement to people. Thank you again." 

"I was so happy with Sam and Will today. ABS should give them a raise and keep them around for good! Great job."

Your Service Technician Mike is great! Mike always explained everything, He also shows me how to work my Adirondack Basement Systems system. He has also answered questions about other materials that were not related for example ( humidifier, etc.). You guys are great, there is nothing that could be done differently. Your office staff is always so pleasant and helpful. In addition to the installation I have dry-locked the walls and floor. I would definitely recommend you guys! I always recommend your company to all my friends!

- How satisfied are you with the installation we completed for you?      Ok - Was clean-up satisfactory?      OK -What did you think of our installation crew?      Good - What are your thoughts on your Design Specialist and the presentation?      Ok - Was our office team efficient and knowledgeable?      Yes - Overall, what were the top two reasons you chose us over another company?      Warranty and Presentation

- What did you think of our service technician?      He is always nice and professional - Did our service technician explain the services to you?      Yes he did! Is there anything we could do differently for future service?      No, you're doing great - What are your thoughts on our office team?      They are always very professional & pleasant to talk to - What have you done in the basement after the initial installation?      I have had the walls drylocked & have painted the basement floor - Would you recommend our company to others?      DEFINITELY!! - Any additional comments?      You have an awesomeADK Basement team from your office to your trucks... everyone is very positive & motivated & give 110% on everything. I never feel like they are trying to get off the phone with me and I am always confident that whatever I ask will be taken care of. Keep up the great work!

- What did you think of our service technician?      Very polite, courteous, and knew what he was doing - Did our service technician explain the service to you?      Yes - Is there anything we could do differently for future service?      No- everything was very good - What are your thoughts on our office team?      They seemed very nice - What have you done in the basement since our initial installation?       We have finished the room into livable space. Your company also put in the subfloor. Everything has worked out great! - Would you recommend our company to others?      Yes - Additional comments:      Overall, we are very happy with the work you did. Our basement is now living space we enjoy a lot in a large part thanks to the system and subfloor Adirondack Basement Systems installed.