Testimonials for Franks Basement Systems

I heard of you through a home show and had some work done by you before. The owner personally came down to discuss options on my first project 2 years ago. I would definitely hire your company again.  Great customer service, was not pressured on anything extra I didn't need. Showed and explained all my options, and more that I didn't think about. Always a phone call away.

My brother had work done by you in the past. Overall, I hired you because of price and good comments from former clients. Your workers were extremely polite and diligent - excellent crew!

I heard you being recommended on the radio. Had you come out and do some plumbing / sump and drainage work. You were 88% good at explaining what was going to be done and 95% good at doing it.  I'd hire you again. Feel free to use me as a reference.

Your drainage professional explained exactly what they were doing - very professional. You did previous work and we have had no problem since. Very happy with the work you saved us a lot of heachache and worry about the water problem we once had.

Cynthia said "crew did a great job!" Team was prompt, professional and very courteous.  Thank you for having such professional employees. They were fantastic.  When I stopped home during my lunch,  they were more than willing to walk me through what they were doing and they used words that someone who has no knowledge of water proofing could understand what was happening.

And the basement is dry so we are so appreciative of Frank's and for you Ray! And the whole crew that came out with Chris.

Just wanted to say thank you to Craig who did an excellent job on my basement this past Friday. He was such a pleasure to have work on my basement as I was not feeling well and extremely tired. I barely heard him coming and going. When he had finished the work before sealing up the space he showed me what he did and did a water test in front of me which left me feeling confident about the repair. Craig is truly a gem of an employee!

I would recommend Frank’s Basement to anyone. My designer, Shawn Kennedy, took a thorough look at our 1800s home’s crawl space and gave me helpful advice. He was a stellar and personable rep that was super professional, honest, and good at what he does. Shawn was prompt, kind, patient, professional and most importantly — knowledgeable about each question I had. He exceeded my expectations regarding the great reputation I’ve known Frank’s to have over the years I’ve lived in Buffalo. I am incredibly happy with them and hope to work with them on future house projects where possible because I really think they are one of the top contractors I’ve seen out of many in the local community. 5-star company, for sure!

I reached out to franks regarding a basement and crawlspace issue I was having and I received a response right away. They were very flexible with my schedule and were able to accommodate my needs. The work was completed on time as promised and I am very pleased with the result. Eric, Bryan, Adam, and Colin were excellent and their expertise shows in their work. I'm big on customer service and I received great service from these gentlemen. I would highly recommend franks basements for your basement and crawlspace needs.

We've used you before and hired you do replace our sub pump and fix some concrete cracks. WE were satisfied with your work and received two other recommendations for your basement waterproofing.

I heard about you on the radio and hired you to install new drain tile. Everyone was professional and explained thing sin detail. Yes, I would hire you again.

Wall Crack Repair. Saw you on T.V. and hired you because of the quality of work you provide and the price. Nice work. I'd hire you again.

We want to thank Frank's Basements for the great job they did  on our crawl space. Jason and his crew were very professional and patient with us - always willing to answer all our questions and concerns. They acted in a professional manner (no swearing) and always left the job site clean. A special thanks to Tom for coming out to answer our questions and willing to give us his cell number to contact him at anytime. We appreciated that.

As scheduled quite a while ago, Frank's was to arrive at our house to repair a couple cracks in the basement wall and install a new sump pump back-up system and the two jobs were expected to take two days to complete.  We received a call several days prior to the scheduled work date to verify information and we were given a time frame when workers would arrive on both days. As promised - CRAIG arrived on the first day, on time, and went right to work.  He was very careful to cover all areas with drop cloths and seal off his work area with plastic sheeting.  He was very congenial, and explained to us what he would be doing.   He provided us with updates when he took scheduled breaks.   At the end of the day he informed us what had been done and what he had to complete the next day.  And before he left our home he left the basement work area clean and neat.  We were impressed with his professionalism. The next morning CRAIG returned and went right to work with the efficiency and diligence he demonstrated the previous day.  The second worker, JEREMY, who was the plumber, arrived almost at the same time, as scheduled, and after surveying the area where he would be working and assessing the job at hand he also got right to it.  Despite some tight areas where the wall had to be repaired and one or two unexpected problems with the plumbing, CRAIG and JEREMY were polite, courteous, informative, efficient, at all times professional, and left the areas where they worked actually cleaner than the rest of the basement.  (Now my wife wants me to clean and paint the rest of the basement!)   Thanks Frank's! We would highly recommend Frank's Basement Systems to anyone who needs ANY of the services they offer.  Jobs well done!  Terrific craftsmen!

Kristin LMOM saying "We were blown away with Victor & his crew! They were kind & professional. They kept us informed every step of the way!"