Testimonials for Franks Basement Systems

Mike explained everything in detail - very professional. The crew was friendly and worked very hard the first day and the 2nd day. I saw you guys on the internet. I've already hired you again for a new job. You're the best!

You installed my concrete driveway. I've used you before and will hire you again. I will also use your heating/cooling company. Can you send me information on this?   thanks

Victor & his crew did a great job!

Our basement water problem has gotten worse over the last couple of years and we finally decided to address it.  We contacted Frank's a couple of months ago and arranged for a site inspection and estimate. Our first contact was with Ray Smith.  Ray visited our home and thoroughly examined our basement and then described, in great detail, a remediation plan and gave us an estimate.  We felt very comfortable dealing with Ray, he has a great personality.  We also felt that he was very honest and we immediately trusted him. The crew, led by Anthony, arrived on Monday morning August 14, and immediately went to work.  I was home for the entire week while the work was being done.  Not only did I observe a very hard working crew all week, but Anthony kept me informed as well.  He let me know what would be happening each day, pointed out any issues that arose, and in general kept me informed. There was a problem with a broken tile on the entryway floor, which Anthony brought to my attention.  He apologized profusely, and also began the process to address this problem right away.  I appreciated his honesty in bringing this to my attention. The crew worked very hard each day and cleaned up at the end of the day, which we also appreciated. The work was completed on Friday evening, August 18, at about 6:00PM, Anthony then took the time to again walk me through everything that had been done. Jeremy arrived, as scheduled, on Monday morning, and reconnected the washer, dryer, and stationary tubs.  Jeremy, just like everyone else we dealt with at Frank's, was very friendly and professional. Although the the tile repair is pending we are very confident that it will be done to our satisfaction. In short, our experience with Frank's has been very positive from start to finish.  I think this is due, largely, to the professionalism and hard work of the employees.  We would not hesitate to recommend Frank's to anyone who needs this type of work done.  

You rebuilt our concrete porch. We put out bids and were impressed with all we heard. We liked the bid price and the potential to expand to make a more complete job. My wife and I are very happy with the results and experience. Thank you!

customer said Sherry F. was "extremely nice and has the most lovely voice and that we should pay her more!"

Wanted to give nothing but a top notch, A+ testimonial to your team in terms of punctuality, professionalism, demeanor and work ethic. They worked enthusiastically and diligently from the time they arrived to the time they left my home. Additionally they cleaned up after themselves thoroughly. Would use your company again in a heart beat.

When I had my interior drain tile put in throughout my basement, everyone that came in contact with us was most courteous and respectful. Thank you.

Very happy with the crew & work they did at my property!

Customer called and wanted to commend Jeremy and Antoine.   She said they were polite, quite, and made her feel comfortable because she has trouble letting people in her house that she does not know.

What a great job the drainage crew did!

We had a crack in our soil stock and they came in and replaced the section of pipe that needed to be replaced. They were so nice and professional. Mark and Adam were great. Would recommend them highly to anyone.   They worked efficiently and cleanly. Very respectful to us and our house.

We heard good things about the work you've done for others so we hired you to work on our main beam and floor joists.  Great job!

Mrs. M. called to say that Jeremy M. was out to her house and that he was absolutely wonderful. She says she wants to tell Frank to "Give him a raise and never get rid of him."

I would like to compliment both men that helped with my basement wall repair at 80 Colby St., Cheektowaga, NY 14206. Shawn K. came to my house to assess the problem. He was very professional and gave me confidence wthat he knew hwo to fix the crack in my wall. He patiently answered my questions and provided an estimate I could live with. Craig came to my house on April 27th to repair the wall. He was also very professional and explained what he was doin every step of the way. He helped me to understand why the previous attempted repair (by another contractor) did not work. He explained why this repair would stop the leak and patiently answered my questions. I feel extremely confident that the basement wall repair was successful. I am completely satisfied with Frank's Basement Systems and would not hesitate to refer your company in the future. Thank you!