Testimonials for Ridgeback Basement Systems

Your technicians did an excellent job and were very fast and easy to work with. The repair work did the trick and I am a happy customer. 

The installation went very well and your installers were knowledgeable, courteous, got the job done quickly and cleaned up the site. All expectations were met!

Sales reps were here this afternoon and fixed the problem. Just want to pass on how impressed I am with the courteous and professional experience that I have received from all the Ridgeback staff. Mitchell and Danny were amazing, great ambassadors for the company. Would highly recommend your firm to anyone with water issues in their basement.

Those two guys were “energizer bunnies” - an enormous amount of work done, in only two days. A great crew!

a quick note from a homeowner after Hurricane Matthew ...  Hi Amanda, I was without power on Monday for over 7 hours and I'm thrilled to report my battery worked wonderfully. Not a drop of water in the basement.  Regards, Terry

Your men were here yesterday. We were impressed with their efficiency, tidiness and courtesy. We offered to adopt them, but they had committments elsewhere. Thanks again.

Everything is great regarding your install. We had lots of rain last week and it's such a pleasure to have a dry basement in this kind of weather. Kris and his crew were awesome and we're already raving about the job to neighbors and friends!  Thanks for everything!

Outstanding young men. Very knowledgeable and did an amazing job!  5/5

This week was the first test of the drainage system with 100mm of rain in less than 5 days.  I was in the basement crafting my Christmas homebrews when I caught what I thought was some rain splashing against the windows.  It turns out it was the newly installed pump coming to life!  The system  is extremely quiet to the point  where I had to stand over the pump to hear it turn on.I believe I would be cleaning up a mess right now if it wasn't for the work you and your crew did.  Thanks!

I just wanted to express how pleased we are with the way that our installation of trench drain was carried out by Sidney and Nathan. They created very little dust or mess and did an excellent job of installing the product in a thoroughly professional manner. I believe that it did take slightly longer than expected due to the product having to be grouted in on 2 sides rather than one. In any case we are very pleased with the finished product and would not hesitate to give a recommendation to anyone requiring this type of work.

A well-run company and products. 5/5 

Hello .  I just sent an email this morning, but I sent it to the info address, so I'll repeat it to you.  We are VERY happy with the system we had installed.  Finally, no more floods!  Everyone we interacted with were extremely courteous and very, very professional.  Kudos to Kevin, Amanda and the installation team, Mitch and Danny.  Awesome job everybody!   It's great to see a company that knows how to do things right.  We will recommend you to anybody we know who may also need your services.  Thanks again. 

Just wanted to thank you very much for moving us UP and also to tell you what an impressive "crew" you sent here. The work was done quickly and Kris was wonderful in explaining everything.  Sounds like this weekend is rain so the test of the pump will occur.  Again, thank you for all you have done to help me in a difficult situation.

Good Morning: I just wanted to express my sincere THANKS for my recent annual sump pump check up.  It was done in a timely fashion & Christopher was very professional & knowledgeable.  Again, Thank-you!

I was out of the country when the actual work was done, but my wife (who hates having to deal with these sorts of things and wishes I was home more often to do it instead) tells me that everything went very smoothly from first visit to quick quotation right thru the work and packing up.  My thanks go out to your crew for helping make this as easy for her as possible.  So far as the results go, we'll see what the upcoming rainy season brings.