Testimonials for Ridgeback Basement Systems

"Dayne came to do an inspection, he did amazing. He was informative, detailed and delightful."

I am very pleased with my 'new' basement.  The guys were personable and hard working!  They did a great job!

Sales reps were here this afternoon and fixed the problem. Just want to pass on how impressed I am with the courteous and professional experience that I have received from all the Ridgeback staff. Mitchell and Danny were amazing, great ambassadors for the company. Would highly recommend your firm to anyone with water issues in their basement.

Those two guys were “energizer bunnies” - an enormous amount of work done, in only two days. A great crew!

Hi , We were very pleased with the service received. I wasn't there myself, but my wife said that Chris was very professional and the job was nicely done. Most important thing, we did not get more water since. 

Hello .  I just sent an email this morning, but I sent it to the info address, so I'll repeat it to you.  We are VERY happy with the system we had installed.  Finally, no more floods!  Everyone we interacted with were extremely courteous and very, very professional.  Kudos to Kevin, Amanda and the installation team, Mitch and Danny.  Awesome job everybody!   It's great to see a company that knows how to do things right.  We will recommend you to anybody we know who may also need your services.  Thanks again. 

The installation went very well and your installers were knowledgeable, courteous, got the job done quickly and cleaned up the site. All expectations were met!

System was installed Friday, thankfully & the electrical was completed this afternoon.   I cannot thank you & the others from Ridgeback enough.  Timing is everything & we stayed dry on the weekend while our neighbours flooded.   I have spoke to numerous folks now who are considering one of your systems based on my approval of your system.   Again, thank you very, very much.

Your technicians did an excellent job and were very fast and easy to work with. The repair work did the trick and I am a happy customer. 

A well-run company and products. 5/5 

This week was the first test of the drainage system with 100mm of rain in less than 5 days.  I was in the basement crafting my Christmas homebrews when I caught what I thought was some rain splashing against the windows.  It turns out it was the newly installed pump coming to life!  The system  is extremely quiet to the point  where I had to stand over the pump to hear it turn on.I believe I would be cleaning up a mess right now if it wasn't for the work you and your crew did.  Thanks!

We have been very pleased with every aspect of your service, from the initial phone call to the clean up after the installation. We anticipated more noise, dirt and disruption but were pleasantly surprised at how quickly and efficiently the job was done.  The only thing left to do is to bury the drain pipe. Sidney assured us that it will be done when the ground has thawed sufficiently. It gives a a real boost of confidence when we see the water occasionally gush out the end. Job well done.  Thank you!

Outstanding young men. Very knowledgeable and did an amazing job!  5/5

Everything is great regarding your install. We had lots of rain last week and it's such a pleasure to have a dry basement in this kind of weather. Kris and his crew were awesome and we're already raving about the job to neighbors and friends!  Thanks for everything!

I just wanted to express how pleased we are with the way that our installation of trench drain was carried out by Sidney and Nathan. They created very little dust or mess and did an excellent job of installing the product in a thoroughly professional manner. I believe that it did take slightly longer than expected due to the product having to be grouted in on 2 sides rather than one. In any case we are very pleased with the finished product and would not hesitate to give a recommendation to anyone requiring this type of work.