Testimonials for Connecticut Basement Systems

Kevon did a fantastic job and took care of all my concerns - I am very happy! 

Hi Dear Friends at Total Basement Finishing, We are still sitting with smiles on our faces, as we are enjoying our new basement.  It is beautiful, and all of our friends are absolutely amazed.  The walls are so much more attractive than wall board.  They are warm and inviting and the whole look is so professionally done - right down to the finishing touches of molding and even the insides of the closet.   Most of all, we can't express how pleasant it was to work with you folks.  Production Manager, Rob Card - you are a gem - an advocate for your company and your customer.  We so appreciated working things out with you.  You have a wonderful, even temperment, and we will never forget your kindness and patience or the day you said, "What would you like to see?  What would you like us to do? " All of your teams were like having family in our home -  really pleasant, respectful, and fun.  They too were great to work with.  We enjoyed and appreciated Rich and Bill.   Thank you so much for a job well done!  Thank you for your total interest and follow through in all areas. Sincerely, Rick and Barb I.

Except for the electric and heat, my basement is finished.  It looks wonderful! I wanted to let you know that the two young men who worked here, Micah Smith and Robert Stevenson, couldn't have been nicer.  They treated me, and everything in my house, with respect. They were polite and courteous.  They always cleaned up before leaving and left everything as they found it in the morning.  I'm not sure I've ever seen such very hard workers.  Other than a quick break for lunch, they worked steadily from the time they arrived until they left.  They were occasionally here 9 or 10 hours - not counting the hour commute each way.  The work they did was exceptional.  I appreciated how particular they were and the pride they took in what they did.  They certainly worked well as a team and obviously enjoyed working together.  I would recommend them anytime without hesitation.   You should be proud to have them represent your company.  I think, if my experience is anything to go by, Micah and Rob will be very successful in life.   I will be in touch with you tomorrow morning to find out when Joe will be here to finish up and also to finalize payment.  I'd appreciate it if you would pass this letter on to anyone you feel should see it.   Thanks so much,    Sherry

Viktor has been doing a basement refinishing for me for the past five days.  I wanted you to know that I have never had a harder working or more delightful person working for me.  He was here shortly after 7:00 each day, came in with a smile and worked solidly until it was time to leave late afternoon.  He was quiet, unobtrusive and completely respectful of me and of my home.  He explained things well to me, listened if I had a question and always explained things so that I understood them.  He took great care with his work, and I appreciated his attention to detail.  The room he built for me is beautiful!  And I was very aware of the pride he took in his work. I would recommend Viktor without hesitation.  It was a pleasure having such a nice person in the house, and I couldn't have asked for a better worker.    

We got our door this morning -- the last step of this project! Very happy with everything. The guys were great. Looks great. I have finished painting everything already. I will be doing the floor this weekend. Once I’m done, I will send you a picture of everything. Thanks for everything. I actually was sad when it was all over as I had fun throughout the install process. 

We asked John from Storrs, CT about the basement finishing job we did for him.  He stated that he was very satisfied, and that our office staff was both great to deal with and very competent.

I felt compelled to drop you a note to point out my pleasure with CT Basement Systems and moreover, in my opinion, your best resource at the company- Jason Wood.    You and I talked a couple times in the past about our basement waterproofing situation. As we discussed, our property was not a "cookie cutter" scenario in terms of water table, front yard frontage, ledge, or ideal drainage conditions.  Although the initial basement waterproofing installation had some lingering "issues," I wanted to let you know that we recently hired Foundation Supportworks to address a footing issue which existed with our dining room.  The reason why we chose Foundation Supportworks over other competitors was very simple- Jason Wood.  Let me digress.   When we had some issues with our basement waterproofing installation, Jason came to the house to assess the situation.  From the moment he arrived, he treated my wife and I with utmost courteousness and respect, in addition to answering all of our questions, and left us feeling totally confident in his abilities to diagnose the issues at the time.  He let us know (through his actions) that CT Basement Systems was a reputable company that stood behind their products, patents and service guarantees.  His patience with a tricky installation/discharge situation was top notch.  Recently, I shared with Jason some of the history of the property and related drainage, including pictures and leak points when we first moved into the house.  To my satisfaction, Jason was able to pinpoint the cause of the most recent issue and come up with a viable solution to address it.  His experience in the field is unparalleled, and he brings a wealth of information to the table.  In addition, Jason is personable, professional and very kind hearted.  He does the right things for the customer and in this day and age of seemingly lengthy customer service "lip service," his approach is refreshing.  When Jason is in the loop, customers can feel that things will be taken care of properly and professionally.  Moreover, Jason always came when he said he would, always returned phone calls and always did the right thing for us, the customer.  He is a straight shooter and is always welcome at our house!   I have utmost confidence that his solution will put the lingering issue to rest and am excited to have it completed in mid-April. Hence, when the issue of our footing surfaced, and Jason noticed something was off, he told me about Foundation Supportworks and what they do.  Shortly after, I called Steve at Foundation Supportworks, who came to the house to further educate us about a job which they will be starting next week.  Again, I am confident that I chose the best company for the job and the work will be backed by a reputable company.  If not for Jason, I would have been unaware of Foundation Supportworks and not have associated their reputation with CT Basement Systems.   Summarily, although our initial installation did not go according to plan, Jason Wood's approach to it was excellent.  He not only saved the account, but also made me choose add on work from another division.  I would continue to recommend CT Basement Systems to everyone I know.  I trust that my experience with Foundation Supportworks will be equally good.   I hope that you recognize Jason for the asset he is to the company.  He is truly refreshing, a pleasure to deal with and has great customer service skills.  Kudos to him. Sincerely, Jack T

Dear Mr. Canelli, Several companies were contacted concerning cracks in my foundation, however none of the people I met seemed very trustworthy. After being high pressured and subjected to scare tactics, I really didn't want to do business with any of them. Mr. Finke came to my home, explained where the problem was and how to solve it. I was given an estimate and time to make my decision. I am very happy with the work that was done and it was a pleasure doing business with Mr. Finke and Basement Systems. Sincerely, Anna S.

I am very satisfied with the job. The whole experience was good. Your installation crew did a great job and your office staff and salesperson were informative and professional. You repaired a crack in my foundation and if I ever have any further water issues I will certainly not hesitate to call again.

I am impressed with the execution of the project by the Connecticut Basement Systems, Inc., and confident in the performance of the systems installed. All done at a modest investment and no inconvenience to our family. 

Chose your company because of your reputation and your methodology to get the job done.

I recently had work done on my foundation by your company. I am writing to express my absolute satisfaction with the work done and with the crew that performed the work. I am very certain that I got a great value and service for the fee that I paid your company. I would like to specifically commend your foreman, Victor and his workers. They were polite, efficient, effective and very understanding of my questions and concerns. I knew very little about the process of jacking up my foundation. Victor was patient and thorough in his explanation of the process. I thank him and hope that you commend and compensate him in accord with his skill.  I live in a neighborhood populated by a lot of very friendly, well-meaning but occasionally intrusive retirees who felt it necessary to talk to Victor about his work. Victor handled them politely, respectfully and in a way that maintained the friendly nature of my neighborhood. Again I thank and commend Victor and his crew.  In general, the entire process was as painless and worry free as such an extensive and expensive process could be. I thank your company and your employees for their efforts. I look forward to spreading your excellent and well-earned reputation to anyone who asks or is willing to listen.    

Steve did a great job - very professional and courteous.

Recently work was done in our home raising our basement floor. We were very pleased with the results, and the two gentlemen who did the work were very efficient and professional. They were very careful to leave the area where they worked very neat and clean. Please thank them for us and thank you. We would recommend your company to others.