Testimonials for Connecticut Basement Systems

I have to tell you both, that if you can clone all your people to be like Danny Oestreich who came out yesterday, you would love it. He came out to clean up the rim joint insulation so things could get painted. He got there and saw what a poor job the other guys did (grant it, they were nice too) that he ripped everything out and redid it. He said he could not justify putting his name on something being cleaned that was poorly installed. He also took the time and showed me how the sump pump system worked, the alarm and everything. Told me about getting it serviced once a year and what is done during the service call and the cost. The rim area with all the electric going in and out he left open for now until all electrical is finished which is fine... we can do that later in a month (after garage electric is added in too). He also told me that the guys who put in the ejector pump did a great job, did not just cut a hole and drop it in, they really crafted it the right way. Also super nice! So thank you... let me keep Danny for everything basement! Carol

Ailton was fantastic! I love to see people work hard! 

I was very pleased with Bill, he was terrific! 

Mike Hough was very punctual, and his service was great all the way around. 

The appointment went well, but I was most impressed with Catrell. I wanted the manager to know he did a 10/10 amazing job. 

This young man is a keeper! He came in enthusiastically, neat, clean, and very pleasant. He correctly diagnosed a non-related issue as well!

Technician was excellent! 

Bruce is so nice and sweet! He goes above and beyond! 

Absolutely loved loved loved John and his service in handling the situation. 

I am very satisfied -- you have solved a long standing problem that needed to be fixed in our crawl space. No complaints at all. The crew leader from Bristol, CT was extremely informative and answered all questions. Larry -- he is a keeper! Don Godbout was extremely thorough and explained all that needed to be done. His presentation was excellent. There was a perfect cleanup, no debris left on the site. I love your warranty and your great advertising! 

It's now six months since your company installed my waterproofing system and my basement is dry as a bone. Your company is to be congratulated on the performance of the sales engineer, the customer service, production and in-home service staff. I am buying a new home and will consider a system there if needed. Todd Lutheran, the sales engineer, was outstanding in his knowledge, help and customer relationship. I am a very detailed person and he patiently addressed all my issues. He was very professional, knowledgeable, and responsive. Another outstanding highlight of my experience was working with the staff in customer service, production, and scheduling. They were very courteous and gave helpful service by telephone.  I especially remember "The Jennifers". I always recommend Connecticut Basement Systems.

To whom it may concern, I would highly recommend Basement Systems to trouble shoot any basement water issue. All phases of interaction with the company were prompt, and professional. Follow up inspection of work performed...exceptional! Especially impressed with the design and application aspects of the DryTrak System. Very neat, very clean. Very high marks for quality.

The inspector arrived exactly on schedule and was very professional. Ferdinand was very thorough in explaining the manner in which the problem could be fixed.

Bill Anderson and his team were so polite and did a great job! 

Phil was excellent! He’s very knowledgeable and his responses were very candid. He took the time to explain things, which I appreciated. Going forward I will request Phil.