Testimonials for Connecticut Basement Systems

Your crew was very hard working and organized. Office and sales staff very informative.

Very customer friendly company.

Had I known how little time it would take I would have had some of the water guard installed along accessable walls. Yes, I am satisfied with this job and company.

Very trustworthy and what a good natured salesman Joe is...I purchased a SaniDry instead of a humidfier. Your salesman and sound air exchange principals were the difference. Our basement smelled better within two weeks. We are very pleased. When we are ready to seal off our dirt crawlspace  I will call Basement Systems.

Would highly recommend your company. They were even able to connect to an underground pipe we installed for our gutters - saving us the digging and time to clean-up.

I know because I have had you do work for me before. You always do the best job - our basement has never flooded after your work - high quality!

Your installation team was far above my expectations, from the installation to the cleanliness and understanding my particular water problem. Exceptional!

I am overall - very pleased with the work and the professional staff.

Your service team was very polite and courteous. They worked very efficiently. Tim and his crew were great, answered questions and explained the answers informatively and patiently, which I really appreciated. Great Job!

Very pleased. Mike was very polite and took the time to explain everything clearly and answered any questions we had.

Salesman giving us estimate was very professional and informative. Never a “hard” sales push. Extremely helpful in expediting an installation due to the severity of the problem. Installation team showed up next day in the pouring rain. Patrick B. (working foreman of the 3 man crew) was a waterproofing ROCK STAR. Once again very professional and efficient. He and his crew worked in the rain both inside and outside the garage with purpose. Truly, an example of what a professional workforce should be.

Thanks Rick, I have been dealing with incompetent contractors for years. Please pass on to all, this was the best contractor experience in over 20 years,you guys and gals are great. Prompt, Professional, Did exactly what you said you were going to do and extremely clean and neat. Thanks Again, Nick

Connecticut Basement Systems installed a trench drain and sump pump in my garage to resolve an issue I was having with rain water entering the garage. Their quote was much lower than a competitors bid and they did the job as expected. There were no surprises. They scheduled the service, commnicated in advance to ensure I was aware they were coming and did quality work. The crew was professional and clean considering they had to break the concrete to install the drain. I am pleased with the work and would recommend them to others.

My meeting with Rick Raucci was very pleasant and professional.  He explained the pump features that I was looking for. I signed a contract to install a new  pump and will have more feedback when the work is completed. 

Dear Mr. Janesky: As a homeowner in Fairfield, I have come across and used a myriad of repair/improvement companies. I am happy to say I have never worked with a group of professionals as outstanding as Mike McCarty and Roberto Macedo from Connecticut Basement Systems. Mike McCarty is a trustworthy, knowledgeable, patient, caring sales professional. In fact, each time Mike and I talked, he sold me more product, and I actually felt good about the additional investments! He is pleasant and truly a joy. When my project seemingly derailed in terms of timing, he quickly made everything right, and did a fantastic job in reassuring me that all would go well. He was right! Roberto Macedo showed up (at 7am!) every day, and worked diligently to make sure all the plans were followed, and the construction was completed to my satisfaction. A project that was estimated to take about two weeks, took five days. Each day, he made sure the work area was clean and safe. His workmanship was incredible. Instead of using a costly custom cabinet door, Roberto made a beautiful box to cover some pipes. Each detail of the trim was perfect. I am truly impressed. I hope you recognize these two employees on my behalf, as I think they are extraordinary. I will enthusiastically recommend Connecticut Basement Systems without hesitation to friends and neighbors. What a great experience! Thank you. Best regards, Elona Logue