Testimonials for Connecticut Basement Systems

Excellent products and top notch service since I became a customer in 2018. The employees I encounter are always very professional and very informed on the company's innovative products. It's clear to see that this is a company that encourages its employees to go above and beyond for the customer.   It was service, not installation so I will comment on Bruce Toth, who was just here to do the annual maintenance on our equipment. Bruce obviously knows his stuff and explained everything he was doing and provided a timeline for future replacement of components. I never feel surprised with unexpected bills with someone like Bruce. Besides his professional skills, I could tell he is just a good guy and that makes him a real asset to CBS and an ambassador for the company. 

Overall an excellent experience with Connecticut Basement Systems. We chose them due to their reputation...your installer was terrific!

Loved the job!

Ron was fantastic! He was both very honest and informative. I would love to work with him again. 

Bill was fantastic! I'm so pleased with his work--next time I call for an appointment I will request him personally for my work. 

Sheldon and his crew were great. Sheldon obviously takes pride in his work and he was great about it when we made a modification partway through, even though he had to re-do some things.

I had one other company give us a quote. I chose you because I wanted the work done right the 1st time - I felt that your products were "top of the line".

Brad was exceptional. He was knowledgable, professional... Knows the business A to Z! You are so fortunate to have him on the team. He seals the deal. Give him a raise and never let him go. He's a treasure. The installation crew was no nonsense, hard working all the time... No breaks, no lunch, just got the job done. My first impression of Basement Systems was the office staff. They were friendly, knowledgable, and efficient. I felt like I was in good hands and I wanted to do business with you. I first heard about you through your advertising. Your marketing is exceptional, and the shirt was a nice touch.

I am very satisfied with the job. Dee is a true professional. She knows her field and the business very well. She answered all our questions and was patient with us in making our decision. The installation crew were certainly the "A" Team. I am an Engineering Manager and see you have a well designed system. Your product in combination with a sales person like Dee and an installation crew like Cisco and team, portrays a company and system that is superior to anything else on the market. Thanks!

I recommend your company to anyone who will listen. Professional and experienced contractors that truly stand behind their work and go the extra mile. A five star company. Thank you.

We are very satisfied with the job. The crew was great and the crew boss was excellent. He was very polite and explained everything they were doing. The crew worked non stop. The cleanup was great, they put plastic down under where they were working and straightened everything up very nicely. We were very happy with your service and your sales rep, Todd, was very good. We have already recommended you to our neighbors for a sump pump system.

Excellent! Absolutely no problems since the installation. We have a completely dry basement now!

Michael worked The Big E and spoke with me about sump pumps. It was the end of the day and Michael was still upbeat and happy to help! 

It was refreshing to work with a company as clean and thorough as ours.

Dear Mr. Manuzza,  In July of this past year, I contracted with Basement Systems to repair a leaking wall crack, a leak that has plagued me for a long time. (Basement Systems had an unsuccessful attempt at fixing it in 2005.) During this latest attempt by Basement Systems, there were 'bumps in the road' until Brian Hammac, your service manager, got personally involved, more than likely because I was unhappy with the failed repairs by your technicians. Brian made two visits to my condo, He recognized the problems that had persisted and set out to remedy the situation, personally! After waiting through several downpours to determine how successful his effort was, I noticed just the slightest leak. Reporting this to Brian, he made an appointment to inspect the area. He returned last week on May 17 and determined that even that little seepage was, in fact, unacceptable, saw a remedy to fully negate the leak and injected sealant. I believe the situation has been completed to my full satisfaction.  I am not communicating as a satisfied customer (I am!). I commend Brian Hammac to you as a member of your staff that not only has the ability of management, but is able to 'get his hands ditty' when necessary to get the job done. I am retired now, but when I was a corporate VP, I had several managers rep01ting to me. I did recognize the good and the not so good. I think that I would be very happy to have had Brian Hammac.