Testimonials for Nova Basement Systems

"We chose Nova because the quality of work seemed to be the best.  They were much more affordable than other companies with less to offer.  I was incredibly happy to be able to get the work done sooner than expected.  The office staff was very helpful with that.  The installation crew was very professional and extremely courteous." 

I recently had a "Waterguard" system installed by your company and want to let you know how I feel about the service I received. As a consumer yourself, I know you understand that when spending a substantial amount of money on a home repair or improvement we are concerned first and foremost that the people we deal with are honest and then they do quality work. When I first discovered seepage in my basement I went to the yellow pages to find somebody to fix the problem. The professional appearance of your ad immediately caught my eye so I called Nova. I have to say, from the first phone call to the completion of the work, I have found Nova to be a quality and professional organization. I was first impressed that a letter confirming the appointment and providing additional information followed up my phone call. Then Phil arrived to give me the "bad" news. That is, what I needed done and what it would cost. I found Phil to be both a nice guy and a good salesman as he explained in detail what was causing the problem and then what my options were to correct it. Most importantly, he in no way pressured me to choose the most expensive means of controlling my water problem. After talking with Phil, I was able to make an informed decision as to what I thought would be best for me. I also want to complement the workers who did the job. This is "grunt" work and these guys certainly earn their money. All of them were friendly, professional and gladly answered all my questions. They went out of their way to leave the basement as dust-free as possible and I greatly appreciate that. Now all that is left is for a downpour to see how the system works. I am confident that it will perform to my expectations and am glad that should I encounter a problem I need only to call and somebody will be out to correct it. Finally, because of my experience with Nova, will gladly recommend your company to others.

"Effort was made to move us up on the schedule which saved us on time off work and work to clean up seepage that would eventually occur.  The crew was very knowledgeable, informative, and patient with all my questions."  

"Very professional and informative installation crew."

"I have no complaints, they were good workers."

"I appreciate everything!  You answered my calls immediately and made me feel that everything was alright."

"We went with Nova because of the online reviews.  Once we received the information packet in the mail, we felt more comfortable with choosing Nova."  

"I was actually excited for it to rain because I knew our basement would be dry."

"Your team is very professional, you come out when you say you will. " 

"Thank you for your expert help!"

" The guys that came to the house were very nice and respectful." 

"I am very satisfied with the crew and work."  

"Everyone we dealt with did outstanding!"

"He went above his job and looked at my outside drainage and made suggestions.  The installer did a great job on the concrete work and piping to our existing pipe. Such an improvement."

"The crew was exceptional, very friendly and informative.  They were great to work with.I chose Nova because of the positive feed back from family that have used Nova and the lifetime guarantee."