Job review from Richard in Staten Island, NJ 10304 on 07/01/25

I had an issue with my Sedona basement dehumidifier system and experienced some frustration over a few months of back-and-forth with the company. Initially, I was dissatisfied with how things were progressing. However, once I was connected with Kyle, the service manager, everything changed. Kyle took full ownership of the situation, ensured my concerns were heard, and followed through until the issue was completely resolved.

The service provided was professional, timely, and thorough. I truly appreciate the follow-up and the commitment to customer satisfaction. The resolution not only addressed the problem but gave me confidence in the product and the company again. It’s rare to find a team that stands behind their service like this.

Thanks to Kyle and the team at Quality First, I can now confidently recommend them to friends and family. A+ service from a company that ultimately puts the customer first.