Alicia T.

Adirondack Basement Systems

Title: Customer Care Manager

Hometown: Saratoga Springs, NY

With over 7 years of customer service experience, Alicia is passionate about building trust and providing clear, empathetic support to homeowners. She continuously seeks growth—attending industry events like the Redefine Conference in Omaha to strengthen team performance and customer experience. Outside of work, Alicia enjoys lake days, road trips, cooking, and daily walks with her daughter. Fun Fact: Alicia is CPR Certified!

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Basement Systems Inc., based in Seymour, Connecticut, is a network of basement waterproofing and crawl space repair contractors spanning across the United States and Canada. Since 1987, their innovative products and systems have helped homeowners transform their wet, leaky basements and nasty crawl spaces into dry, healthy living spaces.

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Alicia T.

Adirondack Basement Systems

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All products and services are provided exclusively by local contractors within the Basement Systems Network.