Job review from Tom in Penfield, NY 14526 on 02/03/26

Overall Rating:

5 out of 5

Our Overall Service

Amazing customer service, fair pricing, excellent service work

Call Representative

Great!

Sales Process

John Camp was prompt, gave me a call en route, took his time to listen and provide options. Great experience

Our Installation Crew

Erik Arneth was the best. On time, explained process before and after. Basement was cleaner after he was done! Very nice - took a minute to show my curious son the old sump pump which meant the world to a curious kid. Great job thanks to Erik.

The Cleanup Process

Seriously amazing.

What type of work did you have done:

Sump Pump

What made you choose our company:

10/10 - Frank’s did some waterproofing year ago for us. So glad they are still doing work in Rochester and planning to expand the Rochester work. Price was very fair AND they take the time to explain the options. Rarely do you get great sales and Service - but John Camp and Erik Arneth were truly dynamic. You will be my first call when I need similar services in the future.

Nearby Related Reviews:

Review from Ellen in Fairport, NY

View Review
Review from Christine in Fairport, NY

View Review
Review from Mary in Webster, NY

View Review
Review from Sara in Webster, NY

View Review

Back to Previous Page

Back to Reviews

Job review from Tom in Penfield, NY 14526 on 02/03/26

Overall Rating:

What type of work did you have done:

What made you choose our company:

Nearby Related Reviews:

All products and services are provided exclusively by local contractors within the Basement Systems Network.