Testimonials for Thrasher Foundation Repair

Customer service is very important to me and it was exhibited  at all levels.  A solution to my problem was presented, and I was not sold something I did not need. I am happy we chose Thrasher.  The service was excellent and the price was fair.

Initial call was excellent-very nice people. Scheduled appointment and was called back very quickly with a sooner appointment time.  Kurtis (sales rep) was right on time, extremely professional and a pleasure to spend time with.  Your company really dedicates time to explain everything and allow for any questions.  While I have not, and will not, shop around I can't imagine anyone else being as thorough. I researched a lot of this information on your website and other resources, Kurtis validated all I had researched and answered any gap questions I had. I trust Kurtis personally as well as his representation of your company.  Everything is top-notch!

My sales rep, Cole, took care of the comfort part and wasn't pushy at all.  Loved him.  We also had a building inspector look at it and he said is was sound but having Cole look at it too made us feel more secure.

I had concern on structural damage. My rep, Tom K, was very courteous and honest.  He took the time to listen and fully inspect the foundation.  Tom did not oversell me, in fact there was no need for any repairs but he did show me a few things once we refinish the basement.

I am pleased to report that Mel and his crew have earned a 5 star WOW Service Award in my eyes. They exceeded all of our expectations while installing our basement waterproofing system. 

Everyone was so polite throughout our experience. 10 out of 10 is not a high enough score for everything they do! 

I've had previous work done by Thrasher and always appreciate the very friendly and experienced people and their QUALITY WORKMANSHIP!

My complements on the fantastic job your organization did on my basement.  Your staff was prompt, courteous, and very contientious.  When the job was completed, you couldn't even tell they had been there. Our system was installed prior to the 12 inch rain that fell in Omaha this summer.  We made it through without a drop of water in our basement.  Prior to the installation, we would have water in the basement after a 1 inch rain. I have told all my friends that they should call Thrasher if they ever have a need for this type of service.  Not only did you do a great job, but you were the low bidder.  Thank you again for the great job and feel free to use me as a reference.

Brian was very informative and professional. It's been my experience that technical sales people enjoy throwing their jargon around to create what could be a false sense of fear and need. I can't tell you how much I appreciated Brian's approach.  He determined my house to be level and there was no structural issues.  I really appreciated his integrity and that he didn't try to baffle me into paying for unnecessary service.

I chose Thrasher because of their reputation and advertising.  They were on time and cleaned up afterwards.

We were pleased with the amount of cleaning up that was completed after the project. 

Barry is always professional, prepared and thorough.  He replaced a pump for us that was showing much wear and tear. My husband is a professor in the College of Business at a local university.  He uses Thrasher as an example of a company that is doing things the right way all the time.  Keep up the good work!

We had water leaking in the basement and heard an ad on TV for Thrasher so we called for an appointment.  During the install the crew was fast and friendly.  They knew what they were doing and completed it in a timely manner.  The crew leader even helped clean up afterwards as we laid down the flooring.  We have an appointment coming up to have Thrasher look at the foundation.

Selected Thrasher because of professional service and annual inspections.

Bob was an excellent representative of your company.  It’s a nice touch that you have the sales guy call the day before the appointment instead of customer service.  You care so well for your people.  I hope your business continues to be blessed.