Testimonials for Nova Basement Systems

"You run a 1st class business.  Words cannot express how professional Phil Droege was when he called us.  Also, your installer was very considerate and did an excellent job."

"Niles was excellent!! He was very professional and kind!  The crew was wonderful as well, sorry I don't remember all of their names.  I chose Nova because of the thorough job by the salesman prior to handing me the quote.  Also he gave me a detailed explanation.  Awesome team and service!" 

" Niles Goodman and Mike Flores came up with the best solution for my home.  They took the time to explain what to expect, and answered all the questions I had.  Debbie, Tia, Jen, and Terresa always had me smiling when I had communications with the office.  The office crew was OUTSTANDING!!  Joe, Nacho, and Mikey are some of the hardest working men I have ever met.  They started my project on the hottest day of the year, and that didn't slow them down.  They finished the project quicker than the allotted time!  They were all very polite, had great manors, were charming, and made this process so easy for me!!  I feel they treated me like family.  No one wants to put money into an unforeseen problem they have in their basement, but if I had to do it again, I would choose Nova. The product they installed comes with a lifetime transferable warranty, so I know I made the right choice.  Thank you, NOVA!!!"  

"Thumbs up."

"All of your employees were courteous, prompt, and efficient. Niles Goodman made a convincing sales presentation.  The price was lower than a different out-of-state company."  

"I greatly appreciate and value that Nova resolved my issue and honored and backed their prior work.  Thank you!"

"The gentleman that did our work was very professional.  He was going to be a few minutes late (10-15) due to being stuck behind a tractor on the highway.  He made sure to call us to let us know.  He also did a great job cleaning up after himself

"I was extremely happy with the time frames of the start and stop.  I also am very happy with the men you sent over, they were very knowledgeable and answered all of my questions.  Overall, I am extremely happy with Nova's salesman, crew, and the service provided.  We will definitely recommend you to anyone needing this type of service and will use you again if needed."  

"The crew was awesome!!  The main man (Dan) in the crew was very informative and very polite.  They did a great job of clean up, you cannot tell where they even dug the holes outside.  I am very pleased!  I was told by a friend to use Nova, and I am very pleased with it."

"Phil Droege inspires confidence."

"Excellent professionalism and customer service in all interactions. I am very pleased with the work!"

"Our 100 year old stone basement no longer is an eyesore!  All the workers were pleasant, helpful and went out of their way to explain what they were going to do to complete the job.  Our basement and crawlspace have been a worry since my parents bought the farmhouse 50 years ago.  Thank you so much for relieving us of that burden."

"Great group of polite guys.  They did an awesome job.  I am so relieved and happy with their work.  Happy Holiday's guys!"

"I can't tell you how happy I am with the basement.  I have seen other Michigan Basement upgrades, and this is so much better.  In addition to the house being obviously more stable, the house doesn't shake when a train passes.  It wasn't until the job was complete that I really understood the magnitude of the disaster that was averted.  I was lucky to call when I did.  You people are great.  Thank you."

"Saleman, Phil, did not use high pressure, he made sure he didn't oversell.  The references sheet did it for me, I was sold on Nova right then.  I experienced exceptional service from start to finish.  The installers were very personable.  Great care was taken with my lawn, I can't tell we had anything done."