Testimonials for American Waterworks

Putting our level of pleasure in working with American Waterworks into words is a task that is difficult. We have struggled with water in our basement for nearly 8 years since buying our home. We were told by SEVERAL people that making exterior alterations to our property would take care of the problem so that’s what we did. We spent thousands and thousands of dollars attempting DIY fixes to keep our basement dry. They would work initially but after a short period of time we would again have a basement of water. I had asked around to friends and family and they all recommended American Waterworks. I called to set up an assessment and the inspector was incredibly flexible with our busy schedules. He came out and spent extensive time with my husband and I evaluating our property and our water issues. He provided pictures, written information, and actual examples of the supplies used for their systems so we could physically see what they offer. He was incredibly thorough which is what we needed to make this investment. Since having our American Waterworks system installed we have had zero issues with water. The installation crew was polite, efficient, and quick. I very much regret the time and money spent trying to do this on our own and highly recommend American Waterworks to everyone I know!

I have been a customer for 10+ years. I've had multiple projects completed including waterproofing, concrete work, and radon mitigation, and I am very satisfied with ALL work done by American Waterworks! 

The crew arrived on time and was very professional. The job they did has mitigated my water problem by 100%. I can highly recommend this organization. Owning a home comes with its aggravations, but these guys came through and helped me solve an issue that had haunted me for years. Really like these guys.

I was impressed with the outstanding reputation of American Waterworks. The office staff was very professional. The Design Specialist, Eric, was well informed and had great communication. The installation crew was also professional, and the clean up was excellent. Well done. Very hardworking, young workers. Polite, industrious, and hard at the task with very few breaks. Very well satisfied with the waterproofing project. 

I have been impressed with everyone for each project. After cement leveling, I felt confident proceeding with American Waterworks for radon mitigation without searching for other companies. I appreciate the quality, knowledge, and experience of everyone. Everyone was pleasant to interact with! 

My neighbor used American Waterworks many years ago, so that's why I went with them. The office staff was excellent and friendly! My Design Specialist, Mac, was excellent! He was very knowledgeable and competent. He was very kind and patient and fully answered all of my numerous questions! The installation crew was Jose, Luis, and their helper. They did an EXCELLENT job! They are, by far, the hardest working men (who are fully dedicated to excellence) that I have ever met! They were all very kind, personable, cheerful, joyful, hard-working, talented, knowledgeable, competent, and amazingly skilled at everything they do. It was a delight to have the honor of meeting each of them! Thank you so much! 

The project was completed ahead of schedule with very little interruption of usual household activities. I was also impressed with the attention to detail of the finishing process and detailed clean up.

I was freaking out when our basement started leaking water. I called a couple of different places and American Waterworks were able to get me an appointment before the others. The rep that came out for the quote was super informative and lead me through all my options with ease. There was no pressure to chose the most expensive options which was not what I expected. Another plus was that they pair with a company that offered financing. I set up my appointment for the work to be done and, when the day came, they showed up on time. They were very polite and professional. They were also very careful and respectful of our home and cleaned up their mess when they were done. We only did half of our basement for now (the half that was leaking) but I will definitely be having them do the other half in the future! Thanks again American waterworks!

The process was clear and straightforward from the beginning. The crew showed up on time, did great work, kept a clean work area, and were respectful of my property. They were great about answering my questions as they were doing the work. I would highly recommend American Waterworks.

I thought the work crew went above and beyond my expectations. Their follow-up was great as well. We are thinking of adding another egress window in the spring and we would love to the same crew again. Thank you! 

The Design Speciliast I met with was Dustin Loftus. I had a great experience with him, and he represented the company well. After meeting with him, I was excited for the installation of our waterproofing project. Austin Lucas, Jeromy Anderson and Matthew Hendrix waterproofed a portion of my basement. The team at American Waterworks should know that they did nothing but a superb job. From the time they arrived until we waved goodbye, they were friendly and informative and did excellent work. I would like to see them receive some sort of attaboy or at least some sort of recommendation for making the company look so stellar! 

They were very polite, very hardworking, and happy doing their job! We would hear them laughing and whistling. Each night, the worksite was swept clean and looked neat. Juan was very knowledgeable about what he was doing. We think this crew should get a big raise! Thank you for the wonderful work! 

Thank you to American Waterworks for doing such a nice job in our basement. We are confident that we no longer will have any flooding in our basement! The office staff was very professional and pleasant. Dustin, the Design Specialist, was very knowledgeable. The installation crew with Juan as the Foreman was excellent! They were all very hard workers. American Waterworks has an awesome product, and for that, we are very thankful! 

Josh Schultz did an amazing job working around my schedule to help me solve my sump pump issues. He was able to direct me to the exact sump pump system that was perfect for my situation. He was pleasant, knowledgeable, and did not try to up sell me into more than what I needed. He communicated with the city to make sure my new sump pump system was current with city code and laws. The installation crew did a fabulous job and had the new sump pump system installed very quickly. Thank you, American Waterworks! 

We decided to work with American Waterworks after meeting one of their Design Specialists at a home show. The office staff was very friendly and helpful, and the Design Specialist we met with was friendly and knowledgeable. We are very pleased with waterproofing the installation crew. They were considerate and pleasant. The team seemed happy to work together, and we are very satisfied with the cleanup. We are so happy we chose American Waterworks!