Testimonials for American Waterworks

I didn't have a lot of direct interaction with the American Waterworks office staff, but when I did, they were courteous, very helpful, and responsive to my questions. They gave regular reminder phone calls and the mailing packet was also helpful for keeping me informed. Eric Hazelton was very professional, personable, and knowledgeable about your products. In addition to being responsive to my questions and concerns, he put together a good package/system for me. I called him a couple times from the time of the original apppointment until about time for the date of service. He got back to me in a timely manner to address my concerns.  Tremaine and his installation crew were awesome! They called as they were on their way and kept me informed as to their anticipated travel/arrival time here. He also discussed a change with me that I initiated and was concerned about regarding the north basement wall. I really liked his solution and there was a smooth transition to the new change. The bit of a "bump in the road" occurred because when this was planned out, I had originally planned for them to do the entire north wall. This meant I had moved most of my "keeper" basement belongings to a northwest corner that now clearly interferes with the area they had to access. I felt bad about the extra work but Tremaine assured me that they could quickly move the items that were in their way to a new location. In addition, they completed the entire project in one day as opposed to the original two-day timeframe allotted. For me, this was a HUGE bonus plus! All in all, this was a very good/excellent experience for me. The guys - Eric, Tremaine, and the crew - were awesome! Thank you all! 

Very happy with the professionalism from evaluation and estimate, to completion of product installation. Company is always available to answer questions and financing was made easy. We now have a clean, bright and dry basement. We highly recommend American Waterworks!

Very friendly individuals that know what they are doing and do a great job of not only informing you of what they are doing but the result of their tests. They are very detail-oriented and point out any other issues you may have. With those issues, they don't try to push you into buying more products but let you know so you are aware of a possible problem and they can assist. Great job o verall and a company that I really trust. 

We couldn't be happier with your company & service.  Also, we would like to thank you for squeezing us in so we could close on our home on time.  Dustin was professional, courteous and answered all our questions.  

If only everything could go as smoothly as this project. I was very impressed from the first call to the finished project. Again, thank you. The two guys you sent to do the actual work - other companies should be so lucky...

Cory and his crew worked their tails off on an extremely warm day.  They did a great job.

We just had Cory and his team to our house to repair some water damage in the basement so we could get ready to sell our home. They were very polite, did a great job, were very thorough and explained the whole process to us. They show us as they were doing the repair work what was being done, and we are very pleased we hired American Waterworks to do our project. We would highly recommend this company to anyone.

Great customer service and follow through from start to finish. Estimate matched what the total cost was. No hidden costs later, and the job was done completely. Highly recommend this company! 

I've always received great service with American Waterworks! My appointments with them always meet my needs, and they are very accommodating. Ben M. in the Service department is great! Very personable. I've been very impressed with all of the employees at American Waterworks. They have been very knowledgeable on all of the projects done at our house (Waterproofing and Radon Mitigation). And I can't believe how clean everything is when they are done! Probably cleaner than before they started! Thank you! 

The crew was very courteous and did a good job. Thank your guys for me.

They did an excellent job on our crawl space! They were a very professional, courteous, and hardworking crew! They kept us informed throughout the project and they made sure everything was finished properly before they left. Thank you!

Dustin,  Great crew, and I think they did a terrific, careful, and complete job. I really appreciated Arturo's efforts to make sure we got what you and I had talked about. Like you (and Arturo) said, getting around the plumbing was "easy." It still looked hard to me. Thanks for your assistance and patience. I'm really looking forward to spring and the melting snow now.  Tom 

Travis was extremely knowledgeable, answered all my questions.  Professional, knowledgeable, courteous.

Excellent service from initial appointment through the installation (which was neat and clean). We had one small issue, American Waterworks came back and fixed it! Not a problem since. Also, when I call, they call back, like immediately. So many businesses need lessons on that! 

I've already referred your company to a person in town and will continue to do so.