You did an awesome job. Very friendly, professional and clean. Thanks!
Marion H. of Amherst, NY
The crew and salesman were all very nice and knowledgeable. They answered all our questions and were polite and courteous. Everything was cleaned up after the work was completed. The job was completed close to the expected time and so far, all looks good.
Don & Paula F. of Springville, NY
Wednesday, June 28th
Your crew was excellent with a good work ethic. Your pre examined my problem thoroughly and made the right recommendation for repair. I'm very pleased with the work and the fair price.
Mr. Mellody was an excellent rep for your company. Good man!
Ron G. of Collins, NY
Friday, September 6th
Customer Maureen called- "Extremely happy with entire crew & work done at her property!"
Maureen P. of North Collins, NY
Thursday, March 15th
Leo and his crew arrived on schedule, they were professional and courteous. Leo explained to me in detail what they would doing and he answered any questions that I had. They left everything clean and neat at the end of each work day. Leo spoke with me at the end of the project making sure that I was satisfied. In all I would say that they went above and beyond my expectations.
Daniel & Wendy K. of Boston, NY
Thursday, August 24th
The work was done in a VERY professional manner AND completed in one day instead of the allotted two days. I am very happy to report that all things are working well, my basement is dry and my lawn looks almost like it did prior to pipe setting.
Deb K. of Eden, NY
Thursday, June 8th
You had a great rating with the BBB so I hired you for some basement drainage work. you had to dig out the area and put in top soil and planted grass.
Nice job - thanks,
Phil and Martha M. of Eden, NY
Basement waterproofing and mold removal.
I am very satisfied with all the work done and the way your work crew did their job. I appreciate your integrity and honesty.
elizabeth H. of Eden, NY
Your salesman did a great job!! None better. He was very detailed. Good Listener. Excellent!!!
David C. of Eden, NY
Tuesday, May 27th
You installed IBeams for structural support on my basement walls. I hired you because the work you did for us was specialized and we couldn't find any other company to take care of us. Everything was done in one day - that was great!
Your staff was very helpful and courteous.
Carol L. of Strykersville, NY
Monday, November 25th
Dear Mangement of Frank's Basements,
After a recent experience with your company, I feel compelled to write about my perceptions of your business.
I was truly not looking forward to the experience of having our crawl space "enveloped." What a disruption to my life and routine were my exact thoughts! How wrong can one person be?
Your work crew arrived at my home exactly as promised. The forman Leo introduced himself and briefly outlined the planned activity for the day and the week...stating it would most likely take about 9 days to complete.
From the first to the last day, every man who worked at the house was incredibly quiet, polite, and thoughtful. On day one when they crawled into our crawlspace, a most unpleasant place, I thought "here comes the grumbling." Never a word was heard...never! No loud voices, nio swearing, no vulgarity...nothing but polite conversation in a quiet voice.
At each day's end, the clean up was so thorough you would not have even known workmen were there. I actually began to look forward to having them come in, that's how pleasant they were. They treated me and my husband, as well as our home with the utmost respect and regard.
Thank you for this pleasant experience. It is not often a company maintains a workforce such as this. Leo and his crew were exceptional, what a joy to have thme do the work.
Larry & Paula C. of West Falls, NY
Saturday, July 16th
I hired you because you were referred to me and was happy with the work you did from cleanup to job explanation. I would hire you again.
Cheryl T. of Angola, NY
I contracted Frank's Basement Systems to repair teh rear wall of my house. The work is still ongoing but I felt the need to inform you that I couldn't be more happier in the fact that I chose Frank's to do the job. Everything is first rate. From the beginning inspection performed by Rick P., to the carbon fiber bands installation by Craig and the now ongoing painting by Mike. I couldn't be more pleased.
Rick could have soaked me by seeling me work I didn't need. My basement rear wall was cracking and the floor had many new cracks. I thought I had a drainage problem causing pressure to crack my basement floor and I thought I would need part of the floor ripped up to replace new drain pipes. Rick assured me this was not the case and I had no water problem. My only problem was a rear wall starting to bow. This was confirmed by a structural engineer. Thank you Rick for being an honest man and not causing me to spend all of my retirement money on this basement.
Craig came to prep the wall and to install carbon fiber bands per the drawings made up by the engineer. From the moment he arrived until he was finished on the second day, he was focused on his job. He would work steadily until lunch and after lunch he was right back on the job. At the end of the day, he would clean up and you would never know anyone was working down there. Excellent worker.
Mike showed up on the third day to put some sealing paint on the wall. Another great worker. He prepped the entire wall for painting and worked steadily until lunch and then right back to the task at hand. He knew the town inspector hadn't been in yet, so he left the carbon fiber bands unpainted so the inspector could see them. Don't know if this was necessary, but there is no sense in giving the inspector something to question. Mike will paint the bands after inspection. Provided the inspector even shows up.
To sum it all up, Frank's Basement Systems is a first rate organization. The office staff was always cheerful and helpful when I called. The crew in the field, Rick, Craig adn Mike are all top notch. If I had a company, these are the type of people I would hire. They have an excellent work ethic, which is something that is sorely lacking in many organizations.
Contratulations to Frank for running such a top notch organization.
Tom W. of Angola, NY
Wednesday, March 22nd
Craig and Anthony just completed a 3-day job at my home in Angola, NY. They were prompt, courteous, kept me well-informed and left the basement in immaculate shape. It was a pleasure to have them in my home.
Elisa S. of Angola, NY
Monday, December 18th
You provided Carbon fiber reinforcing, Brite Wall and Dehumidifying system for me. I found your office friendly and professional and your crew was excellent. You provided practical, realistic solutions to our problem!
* What is a Free Estimate and Inspection? A system design specialist from one of our dealerships will inspect and measure your basement or crawl space completely FREE of charge.You will also receive one of our books (valued at $14.95) at no cost to you including free shipping.
** Warranties vary by product and service. Check with your local dealership for specific warranty information.