We recently had our basement wall replaced, as well as drain tile and I-beams. It was a lot of hard work in less than ideal conditions: rain, snow, winds, cobwebs, lots of dust, etc... While this was going on, my husband was recovering from heart surgery and our refrigerator died. it was chaotic. That being said, we love our "like new" basement and all the amenities included. Now, it's time to acknowledge some folks who made this possible:
Ray S.- our friendly salesperson who always gave us the straight scoop and took our needs and financial concerns into consideration. I must have called Ray with questions a hundred times and he never seemed to tire of it. I felt comfortable with him and the information he provided about Frank's and what the job would entail. His enthusiasm made it an easy choice to go with Frank's.
Randy and the baseement wall team- a great group of guys that work so well together. Everyone was nice, kind, considerate and hard working. Always started on time and explained things to us everyday. Randy is a fantastic leader and it shows not only in the way the team gets the job done, but how much fun they have together. Such a pleasure to meet all of them.
Leo and the drainage/I-beam team- a nice bunch of guys that were also very kind, considerate and hard working. All the dust created by breaking up the concrete didn't phase them in the least. They did everything they could do to minimize the effect of the job on our daily routine. Leo always has a smile on his face and it is contagious! The team worked so well together, and had fun, too! We miss all of them.
Jeremy and the plumbing/HVAC team- early on in the project, Jeremy and another member of the team came to our house late one evening to inspect/change the temporary set-up that allowed me to be able to do laundry. I remember it was dark, windy, and raining, and after having worked on other jobs all day, they still came to make sure I could wash clothes. Jeremy, and I believe it was Tom, were back several times to move duct work, re-hook up the central air, and install the new stationary tub. Jeremy was not feeling well, but they both worked past dinner time to get things finished.
Last but not least, Shawn- another nice member of your service team that came to check and fix a small water leak.
Now that it is much nicer, I have spent more time in the basement recently than ever before! We are so happy with everything and can't say enough about Frank's and all the wonderful people who work there.
Mike & Vita K. of Tonawanda, NY
Tuesday, December 20th