Testimonials for TerraFirma Foundation Systems

The positive experience started with my conversation in to the call center. She had set very good expectations to what the sales team was going to be performing. Sure enough Jason delivered when he arrived. I love when companies do what they say they are going to do. So I felt comfortable with Jason asking question and doing business through him and the company. Jason was great. Very knowledgable, helpful and easy to work with. If I encounter foundation problems in the future, I will be calling TerraFirma.

Very professional; Proposal done in an extremely timely manner. Would recommend this company to all my friends. Ryan definitely knew what he was talking about, and I was extremely impressed to know the foreman Drew was equally knowledgeable. I wish that my father-in-law had used TerraFirma on his foundation repair project as well.  Usually dealing with specialty contractors is such a pain in the butt, but TerraFirma was pleasant to work with and I didn't feel rushed or pressured to do anything. We were very comfortable with Ryan and the company, so this was an easy decision to go with TerraFirma.

with the summer coming up, we wanted to get this taken care of early so we could continue on with he rest of our summer plans. Josh was a true professional and was very accommodating to our rapid fire schedule. The call center gal was able to get us a quick appointment with Josh, and Josh was able to schedule a quick project date. Next thing you know the project was finished and we were on to enjoying our summer. The plan Josh designed we felt comfortable with and the products involved with the installation we felt confident was going to solve our drainage issues. Now traveling we don't have to worry about our basement flooding or having excess water build up around our foundation. Talk about peace of mind.

I am currently in the process of more bids but at this moment I am very impressed with the representative. One of the most professional and competent contractors that I've ever dealt with. Nina in the call center was able to get the information from me quickly and schedule me with the right System Design Specialist to come and estimate my project. I need to hear from other bidders and make sure that I'm getting the best bang for my buck.  That being said, I am very impressed with what I have seen so far.

Your call center handled my call with courtesy, efficiency and was able to schedule an appointment at my convenience. The System Design Specialist was promptly on time, and Kevin listened and answered all my questions. TerraFirma was able to provide the products that I requested for my solution. I was recommended TerraFirma by a neighbor who had foundation work done and said you all did top notch work. I must say that you did hold up to the word around town. Kevin had a great knowledge of basements, crawlspaces and basements. With the use of his computer and and digital presentation, he was helped us make the best possible decision for our project and, of course, we went with TerraFirma.

I want to give a big shout out to Colin, who came to do the annual inspection and service of my basement system.   A few months ago I had a fly outbreak and kept looking for a body somewhere in the basement, without success. A pest management service person discovered a dead raccoon under my patio deck, in a well next to a basement window that is never used as it is completely covered by the deck.  The pest management person did not offer to help me with the body--I didn’t really expect him to, but I know I wished it. I couldn’t bear to do it myself, and I couldn’t find anyone to do it for less than a couple hundred dollars.  My next door neighbor offered to be my buddy while I did it, which was nice of her, but I REALLY didn’t want to do it.  I'm 71 and feel that at this point in my life, there should be some perks to having lived this long.  Colin offered to remove it as he was early and had a bit of extra time.  He should get five gold stars and his name in banners.  Thank you, thank you, thank you, Colin.  And thank you, Terra Firma Foundations.  I’m very happy with the work you did here.  

I requested your email so that I could pass along my praise for your employees Trayton and Jake last week. They exhibited professionalism, excellent communication skills, competence, and were a pleasure to work with. I have passed along your companies contact information to several of my neighbors. 

Drew and his crew did an excellent job installing the BrightWall system in my basement. He kept me informed, answered all my questions and finished the job on-time. I don't give high recommendations very often but considering how well the job was performed, TerraFirma, and Drew in particular, earned this rating. From the initial visit with the estimator, Deryl, to the finished product - great job!

We are currently doing our own independent research to make sure this is the best option for our house. I'm feel great about how Casey explained things to me, I just like to do a little of my own research on the side for piece of mind. Casey gave us more than enough information during his visit so we now have a great understanding of where the project rooted from and the next steps would be. Casey was extremely professional and clearly knowledgeable in the field. The long term guarantee is the most comforting thing for me and my family as we now know homes are constantly shifting and changing. Thank you TerraFirma for everything.

I am very happy with the crawl space work and won't worry about mildew or mold from dampness anymore!

I thought your representative was excellent and personable. Everyone that worked with me were all so nice and courteous. The crew did an excellent job with the clean up when they were finished.

I don't think many people understand the importance of below the home health to a house. We sure didn't. I had always focused on making things look better and more visually appealing but never got the root of the problems. Patrick Dunn gave us great information through and wonderful computer presentation about the science of encapsulating your crawl space and the benefits of doing so. We were so impressed. Patrick is a pro in the industry. I have nothing negative to say about everyone I came into contact with at TerraFirma. We are so happy to have worked with your company and are more than happy with the outcome of our crawl space.

In my book, there is no such thing as a 10/10 but Casey came pretty close to it. I had received other bids for my project and some were 4x the amount that Casey has proposed and I still felt Casey and TerraFirma was the best option. His presentation was very thorough, explained to me exactly why I should not only go with their company but their PRODUCTS. Casey really believed in the products, that they were on the cutting edge of the industry's technology and that along with a nice warranty, this was THE BEST option for my crawl space to date. I couldn't help to agree. The only thing that would have made things better is if they made hot chocolate while we were discussing the project details.-kidding. Thanks guys.

At the time of inspection we were looking to sell the home. Had a few inspectors come by and it was a general consensus that we needed to encapsulate the crawl space, or at least do something with it. Everyone we spoke with said the value of the home goes down 10% if the crawlspace is in bad shape. So we made the investment and took care of it. Ryan suggested we use Cleanspace to completely encapsulate the area, seal off the vents and install a dehumidifier. We did. Ryan was detail oriented and precise with everything through his presentation. The guys didn't leave any detail behind and was truly a master of his craft. We were able to increase the value of the house sand it showed once sold. We are happy we made the decision to work with TerraFirma.

Above all professionalism and punctuality were the main reasons we decided to proceed with TerraFirma. Pat Dunn was an idea representative for the company. He was obviously very well trained and was available to call and contact at any time. The project as a whole ran very smooth and we were pleased with the results in our crawl space. Since completion we have seen a decrease in utility bills and more consistency with our home's temperature. Not to mention getting this job completed before the rainy season gives us piece of mind.