Testimonials for Basement Systems Vancouver

Great service, knowledgeable staff.

Hi Gloria, I wanted to take a minute to provide some feedback on the service at Basement Systems Vancouver that you can share with the owners and the rest of the team! The service has been OUTSTANDING!!!! TRULY OUTSTANDING!!!! I would definitely refer your company to friends and family! The outstanding service started from my first call into you to book someone right through to the last day of install! Gloria, you have exceptional phone communication skills and always made me feel like a valued customer. Lars’ on-site visit and then all our follow up emails (my husband was back east) and phone conversations were most helpful and he too made going through this process painless and provide exceptional customer service! Cerial (sp?) kept me informed all along the way too. Communications on next steps are so important and not only did your team do this they also emailed us an information package before Lars’ visit! Again, exceptional service. When it came to our installation, it too went smoothly. Aaron was our installer and when he arrived he asked about a pattern instead of just a straight laying. I wasn’t home so he took the time to put some tiles down for my son to take a picture to email me to make a decision. In the end we went with a pattern and the floor looks fantastic. Clearly Aaron knows what he is doing and when I did get a chance to meet him, he definitely demonstrated strong technical and customer service skills. Basement Systems has a great team! Being responsible for our service side of our business, I always look at other companies we can learn from and your company is definitely one of them. Thanks again for everything! Please feel free to post any of my comments on your website and use me if any of your customers want a reference!

Very friendly, thank you

At the thought of such an undertaking of the repair, my anxiety level was high due to the thought of "Major Surgery" to my home.  After completion of a job well done by your company, I am now back to normal.

Frank was very good at explaining things & I was so impressed that he didn't press for additional work. I felt he was honest. Paul & Joaquin were fantastic!! great workers. so kind & thorough.

The work was done the you said it would be done & looks good.

Great work. Thank you for solving our wet basement problem.

Great Job! Frank and Sebz were very professional and easy to work with. Thank you!

I was impressed by the degree of professionalism of your employees.

Thanks, really enjoyed meeting both of you.

I am most impressed with the results, also with the crew they are flawless in the execution of every aspect of the job. They did a lot of dirty work, couldn't tell they were here.

You came highly recommended.  The crew was very professional on a small job as we had confidence in their work for a larger job.

Your sales representative was very professional and answered all of our questions very well.  All staff were friendly and quick to answer all questions.  Finished product was neat and work area was clean

We would not hestiate to recommend you to family or friends.  Thank you!