Testimonials for Keystone Basement Systems

A happy home is a dry home!

Our estimator, James Stewart, was incredible! He patiently walked thru every option available to us and clearly described the advantages to each. I now have a clear understanding of the situation that I didn’t have before and peace of mind in making our decision.

I wanted to take a second to shout out Michael Ashburn, phenomenal personality and an absolute pleasure to have out to your home!! He explained everything perfectly, measured and organized while keeping just engaged and chatting about different faucets of the house and tips for us! Had a full quote with warranty within a few hours of the visit as well. I’d bring him back just to get his thoughts on anything with houses but when it comes to water systems Mike should be your first and final call every time.

The church was in big trouble, so I go onto Google and found Keystone Basement Systems. The scheduled me right away and then sent out a very professional man to meet with me and to look at my problem. He seemed to be very thorough and was exceptionally polite. The man did his estimate and it was very reasonable and the work was done promptly. We have had no further issues and couldn't be happier with Keystone Basement Systems work, from start to end.  

All good! The guys were good to work with. No complaints from tenants. 

The garage is all done! It looks beautiful. The guys were great! Thank you!

  Mandy Kiggins called in after her inspection with Frank. She wanted to thank him for being "super nice and on time", and also for helping her figure out that her water problem was actually a plumbing issue. Though she doesn't need our services at this time, Mandy said she'll keep us in mind since Frank did such a great job showing her what we offer.

I called in because I was having water coming into my basement from the cracks in my walls, Keystone Basement Systems was amazing and came out right away!

Rich and his crew were AMAZING! Everyone was very professional and courteous, and left my home very clean. On a scale of 1 to 10, I give them an 11!

No more wall drama - just a solid, safe, dry basement and a big smile!

We just had a wonderful experience this past week with Crew leader, David; foreman, Joey; and installer, Tristan. The guys were very nice and professional, kept me up-to-date on what was happening each day, made sure I did not have any questions, and did a walk through at the end of each day with me. We had a big job that they got done in a timely manner. We are extremely happy with our new walk-in crawlspace. They went above and beyond what we expected. We are excited to be free of the mold that has been keeping us sick for so long. Jayden did our estimate and was very personable and did a great job explaining how everything would work. When the work crew got here, I already had a really good idea of what was going to be happening. We would definitely recommend them.

So these dudes, Keystone, just totally aced this job. The stellar team was David, Jojo, and Johnny. They didn't get to finish it because of the timing of having a meeting in the morning (surprised management doesn't let them join from zoom while in the vehicle to their job site), but they practically finished it with maybe a couple hours to wrap it up. A second team is coming in to finish it.Here were some facets of the job that impressed me:- They worked well together.- They were respectful to me as a the houseowner.- They were professional with their delivery of what was going to happen.- They communicated openly with me whenever something needed to be discussed.- I asked additional questions and they entertained them willingly and walked me through the work.- They tied in my outside gutter into my drainage pipe without any questions.- They told me what to expect from the following crew and provided "next steps".I provided water bottles and coffee if they wanted it. I recommend for everyone to use Keystone and to be just as appreciative of the hard work being done.Please give them a raise or promotion. They absolutely deserve it.

The team that came to our house Nate, Yakeyee, and Dee were very professional and very efficient. They explained everything well even had a project Mgr with plumbing experience come out to make sure what could be done safely. They were done in the time frame They gave us and cleaned up after they were done. We thank them very much.

It has been 13-years and the system is still working great.

Had Devon out and he was great. Very clear in his description, very earnest and not pushy. He was patient and made sure all my questions were answered.